End Date: 2/13/2022
Location: Wilmington, Delaware
Position Type: Clinical (non-nursing)
Shift: Day Shift, Rotation Day/Evening/Morning
The Patient Digital Ambassador (PDA) is the main point of contact for patient engagement in virtual care. The PDA is responsible for registering patients, assisting patients with registering for the ChristianaCare portal, setting up and troubleshooting monitoring technology, monitors clinical dashboards, and facilitates escalation of clinical alerts to the Virtual Registered Nurse (VRN) and/or provider as necessary. The PDA ensures timely set up of ordered services and assists the patient in navigating virtual care.
***Please note the hours of operation will be 7:00am -8:00pm, with a weekend rotation required. There will be 2 shifts: 7:00am-3:30pm and 11:30am to 8:00pm and position locations in Wilmington, Rehoboth, and Dover***
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Utilizing computer camera, virtually greets the patient and facilitates the virtual health registration process.
Schedules appointments with awareness of insurance and provider
Assists patient with setting up ChristianaCare portal account and provides overview of portal functions
Virtually obtains and records patient vital signs and updates the electronic health record (EHR)
Completes necessary patient-specific documentation and obtains appropriate consent for treatment.
Ensures EMR is up-to-date with all pertinent test results in preparation for visit
Enrolls patient into virtual monitoring as directed by the VRN or provider
Obtains test results from external providers and ensures appropriate placement in the EHR
Closes appropriate quality gaps in care
Works with patient and family/support person to set up monitoring device and ensures connection to appropriate dashboard.
Tests monitoring device with patient and/or support person.
Monitors clinical dashboard in accordance with established protocols and escalates clinical indicators to the VRN or provider in accordance with established protocols.
Ensures timely return of telemonitoring equipment
Answers all phone calls in a professional manner and relays accurate messages
Communicates with members of the healthcare team through electronic software, placing messages in appropriate locations in the EHR or software.
Handles patient call backs relaying information per the direction of provider
Facilitates scheduling of referrals based on patient and practice needs.
Facilitates collection of copays electronically
Facilitates scheduling of all tests, procedures and surgeries as per practice needs.
Perform clerical duties as assigned by supervisor
Performs other related duties as required
Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate degree in health related field required, bachelor degree preferred; or
A graduate of a recognized Medical Office Assistant Program or
Hold current Medical Assistant Certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI)
2 years' experience in healthcare related field or Medical Assistant preferred
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Ability to engage with patient and family in a virtual environment
Ability to utilize a headset for phone and computer communications
Highly comfortable with using camera for all virtual communications with patient, and/or patient support person(s). Camera use is required.
Knowledge of computer software
Ability to effectively operate and troubleshoot a variety of clinical monitoring devices
Ability to efficiently and effectively navigate electronic health records, and software systems
Expert ability to communicate effectively via text messaging
Ability to constructively collaborate with a variety of healthcare professionals
Knowledge record vital signs
Knowledge of medical terminology
Knowledge of Medicare, Medicaid, and third party private payers
Ability to help patients navigate referrals and follow-up testing
Ability to organize and complete various tasks simultaneously
Ability to apply good oral and written communication skills
Knowledge of physician office systems and practices
Ability to adhere to HIPAA and all privacy regulations.
Maintains confidentiality of workplace & patient information
For Medical Assistants only: Medical Assistant certification by a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI) required if working in state of New Jersey.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?