Patient Digital Ambassador (Health Hub)

Job Requisition #: JR59288

End Date: 12/30/2021

Location: Wilmington, Delaware

Position Type: Clinical (non-nursing)

Shift: Day Shift, Rotation Day/Evening/Morning

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Patient Digital Ambassador, Hospital at Home

The Patient Digital Ambassador (PDA) for the Hospital at Home program is an integral member of the Hospital at Home Command center, ensuring operations run smoothly by provider virtual administrative and logistical support to the multidisciplinary clinical team. The PDA for Hospital at Home is responsible for coordinating and scheduling home visits, equipment delivery, and tab tests with community partners for Hospital at Home patients, communicate and follow up on key administrative tasks for the command center team.

Hours of Operation 7:00-8:00pm, with a weekend rotation

There will be 2 shifts: 7:30am -4:00pm and 11:30am to 8:00pm

Principal Duties and Responsibilities

  • Collects and organize patient data
  • Maintain records and databases including records and databases including record set up and maintenance
  • Upload paperwork to patient record including instance information
  • Coordinate and schedule home visits, equipment delivery, and lab tests with community partners and vendor from order to service fulfillment
  • Diligently follow -up on administrative tasks and communicate updates to the team in a efficient and reliable manner
  • Manage complex and multidisciplinary real-time scheduling needs of a diverse patient population
  • Maintain supplies and documentation, as needed, to support the unique Hospital at Home Delivery model
  • Collaborate with leadership to develop and implement new processes and systems, with patient to train and orient new staff
  • Perform other administrative support duties as required
     

Education and Experience Requirements:

  • Associate degree in health related field required, Bachelor degree preferred
  • 2 years' experience in healthcare related field or Medical Assistant field preferred

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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