End Date: 8/5/2021
Location: Newark, Delaware
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, Rotation Day/Evening/Morning
***Please apply if interested in working a Part time evening position***
To improve the ICU experience for patients and families through communication of information and interdisciplinary collaboration.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Orients family to the Christiana Care Campus and SCCC.
Reviews Trauma/Surgical ICU admission booklet, unit policies, and patient rights with family members.
Effectively communicates with patients, families, visitors, employees, physicians, and general public utilizing courteous written and verbal communication skills.
Interacts frequently with families and patients to offer assistance and support during their ICU stay.
Keeps families informed when delays arise.
Proactively supports departmental initiatives regarding patient satisfaction.
Assists the physicians and staff in setting up family meetings on a regular basis.
Responds to patient and family concerns/inquiries and relays to appropriate ICU staff.
Serves as a liaison upon transfer out of the ICU.
Explains and supports pertinent hospital policies and procedures.
Supports the mission and values of the department and hospital.
Supports patient rights and the organization's code of ethical behavior.
Performs assigned work safely, adhering to established departmental safety rules and practices.
Performs clerical functions that contribute to the efficient, safe operation of the unit.
Practices professional telephone etiquette.
- Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors.
Maintains order and cleanliness of 2A waiting rooms. Notifies environmental services of cleaning needs in a timely manner.
Consistently demonstrates Christiana Care values in execution of duties.
Performs other related duties as assigned.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Daily contact with families, visitors, patients, nursing staff, clerical staff, medical and ancillary staff. Contact at various times with community agencies and companies as well as the general public.
DIRECTION/SUPERVISION OF OTHERS:
Nurse Manager, SCCC
Assistant Nurse Manager, SCCC
Receives direction from RN
EDUCATION AND EXPERIENCE REQUIREMENTS:
High School Diploma or Equivalent
Two years customer service or related experience
Experience using a computer
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of CCHS policies, departmental policies, standards, and operation.
Knowledge of clerical functions specific to the unit.
Knowledge of patients' rights and responsibilities.
Skill and sensitivity to the needs of the varying cultures of a diverse population.
Skill in excellent verbal, non-verbal, and written communications.
Ability to act independently within the established procedures and protocols.
Ability to effectively and compassionately communicate with people under very stressful conditions utilizing verbal and written communication skills.
Ability to exercise judgement, tact, and diplomacy.
Ability to maintain patient confidentiality.
Ability to operate hospital computer system and other equipment in an accurate and safe manner.
Ability to handle conflict resolution.
Ability to speak, stand, walk, sit, bend, lift, push, pull, carry, reach, twist, handle, stoop, and climb stairs.
Frequent exposure to biological elements with occasional exposure to chemical and environmental elements, as per unit physical demands checklist.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
Office Assistant - Vascular Surgery
Day Shift, No Rotation
Administrative Assistant II
Day Shift, No Rotation
Scheduler - Cardiology Practice
Day Shift, No Rotation
Staff Assistant VIII
Day Shift, No Rotation
Surgical Scheduler - Clerk VII
Evening Shift, No Rotation
Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Learn More