Patient Representative

Job Requisition #: JR57739

End Date: 8/5/2021

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, Rotation Day/Evening/Morning

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***Please apply if interested in working a Part time evening position***

PRIMARY FUNCTION:

To improve the ICU experience for patients and families through communication of information and interdisciplinary collaboration.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Orients family to the Christiana Care Campus and SCCC.

Reviews Trauma/Surgical ICU admission booklet, unit policies, and patient rights with family members.

Effectively communicates with patients, families, visitors, employees, physicians, and general public utilizing courteous written and verbal communication skills.

 Interacts frequently with families and patients to offer assistance and support during their ICU stay.

Keeps families informed when delays arise.

Proactively supports departmental initiatives regarding patient satisfaction.

Assists the physicians and staff in setting up family meetings on a regular basis.

Responds to patient and family concerns/inquiries and relays to appropriate ICU staff.

Serves as a liaison upon transfer out of the ICU.

Explains and supports pertinent hospital policies and procedures.

Supports the mission and values of the department and hospital.

Supports patient rights and the organization's code of ethical behavior.

Performs assigned work safely, adhering to established departmental safety rules and practices.

 Performs clerical functions that contribute to the efficient, safe operation of the unit.
Practices professional telephone etiquette.

- Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients, and visitors.

Maintains order and cleanliness of 2A waiting rooms. Notifies environmental services of cleaning needs in a timely manner.

Consistently demonstrates Christiana Care values in execution of duties.

Performs other related duties as assigned.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Daily contact with families, visitors, patients, nursing staff, clerical staff, medical and ancillary staff. Contact at various times with community agencies and companies as well as the general public.

DIRECTION/SUPERVISION OF OTHERS:

None

DIRECTION/SUPERVISION RECEIVED:

Nurse Manager, SCCC

Assistant Nurse Manager, SCCC

Receives direction from RN

EDUCATION AND EXPERIENCE REQUIREMENTS:

High School Diploma or Equivalent

Two years customer service or related experience

Experience using a computer

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of CCHS policies, departmental policies, standards, and operation.

Knowledge of clerical functions specific to the unit.

Knowledge of patients' rights and responsibilities.

Skill and sensitivity to the needs of the varying cultures of a diverse population.

Skill in excellent verbal, non-verbal, and written communications.

Ability to act independently within the established procedures and protocols.

Ability  to   effectively   and   compassionately  communicate  with  people   under  very stressful conditions utilizing verbal and written communication skills.

Ability to exercise judgement, tact, and diplomacy.

Ability to maintain patient confidentiality.

Ability to operate hospital computer system and other equipment in an accurate and safe manner.

Ability to handle conflict resolution.

SPECIAL REQUIREMENTS:

None

PHYSICAL DEMANDS:

Ability to speak, stand, walk, sit, bend, lift, push, pull, carry, reach, twist, handle, stoop, and climb stairs.

WORKING CONDITIONS:

Frequent exposure to biological elements with occasional exposure to chemical and environmental elements, as per unit physical demands checklist.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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We Serve Together

For the Love of Health

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