End Date: 4/30/2021
Location: Newark, Delaware
Position Type: Clinical (non-nursing)
Shift: Day Shift, No Rotation
To serve as a medical interpreter for patients, families and caregivers, rendering information accurately and completely between English and other languages in compliance with all ChristianaCare Language Services and ChristianaCare organizational policies and procedures, particularly relating to patient confidentiality and informed consent, following the NCIHC Code of Ethics and Standards of Practice.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Position requires frequent contact with patients, family, visitors and facility staff in the process of providing, promoting and coordinating interpreter services.
DIRECTION/SUPERVISION OF OTHERS:
Manager of Language Services & Director of Cultural Competency, Equity and Language Services
EDUCATION AND EXPERIENCE REQUIREMENTS:
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Understands variety of regional accents and linguistic styles and registers. Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction. Picks up cues from encounter participants regarding level of understanding and/or need for clarification. Possesses strong writing skills and understanding of translation process. Ability to learn and retain new terminology.
Selects appropriate mode of interpretation for each situation. Interprets with highest degree of accuracy and completeness. Explains role of the interpreter to patient and provider. Sets tone of the patient/provider encounter to manage spatial configuration and flow of communication to preserve accuracy and completeness. Assess and address potential areas of discomfort for patient (age, gender of interpreter, no previous experience with interpreters). Encourages and fosters direct communication between provider and patient. Maintains professional distance and integrity. Mediates conflict between parties by remaining calm and impartial. Clarifies instructions, follow up steps in a diplomatic, effective manner.
Interpersonal and customer service skills:
Projects positive attitude about the Language Services department and ChristianaCare and offers services to ensure positive experience. Works as a team with colleagues and providers. Addresses concerns raised during or after an encounter by encouraging providers to clarify directly with the patient in reference to making appropriate referrals and/or assisting with making of appointment with right resources and booking interpreters as needed.
Strong cultural awareness competencies:
Understands language as an expression of culture, encourages each party to clarify underlying assumptions about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other. Avoids generalizations and stereotyping. Uses culturally appropriate behavior and is able to choose appropriate time to clarify or interject by respecting the goals of the encounter. Is aware of own personal values, beliefs and cultural characteristics which may be a source of conflict or discomfort in certain situations, is able to acknowledge these and/or to withdraw from encounters when these may interfere with successful interpretation.
Understands and abides by ALL ChristianaCare policies on patient confidentiality, informed consent, non-discrimination and by interpreter's code of ethics.
Works well under pressure and manages stressful situations. Possesses the ability to meet scheduling needs and handle often unpredictable changes. Displays sound judgment and confidence, is detail oriented. Possesses the ability to handle multiple tasks.
Must be able to walk at a brisk pace through all areas of the ChristianaCare Newark Hospital, Union Hospital and Wilmington Hospital campuses, and other ChristianaCare satellite locations.
Good hearing, eyesight, and clear speech. Physically demanding position with long periods of standing and a lot of walking; long periods of sitting in front of a computer/screen; emotionally challenging, as some interactions may be highly stressful requiring maturity, composure and sound judgment. Frequent walking at a brisk pace or standing for long periods of time.
Varied clinical and administrative environments, often with ongoing multiple conversations, bells, alarms, and alert tones. Need to obtain replacement before leaving work assignments. Frequent handwashing. Intermittent exposure to all weather conditions. Occasional exposure to blood, bodily fluids, and infectious diseases. Frequent exposure to emotionally challenging encounters with patients.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
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“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
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“For me, ChristianaCare is a place of personal growth.”
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“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
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“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Learn More