End Date: 6/1/2022
Location: Newark, Delaware
Position Type: Management/Executive, Nursing, Professional
Shift: Day Shift, No Rotation
ChristianaCare is currently recruiting for a Performance Improvement Program Manager to perform the data aggregation and analysis for a deeper interpretation that drives improvement, working closely with leaders to anticipate the needs of customers and address service issues promptly and appropriately. The team plays the role of facilitator, analyst, and consultant - assisting and guiding all respective areas to redesign and improve processes, behaviors, and outcomes. They understand and recommend best practices based on survey results/reports and guide caregivers through the improvement process.
Additionally, the patient experience team is responsible for managing and operationalizing system-wide performance improvement projects and several technology platforms. The team works closely with their respective leaders/teams to develop project plans and timelines, bringing together resources as needed for each functional area throughout the system.
The successful candidate will have demonstrated experience in data interpretation and trending with strong verbal and written communication skills.
Some of the duties will include:
Research and implement innovative approaches to improving Patient Experience practices through design improvement projects and methodologies.
Utilize data from various and appropriate sources to develop effective benchmarks used in the data analysis to change practice.
Prepare, analyze, and present detailed data and project related information to support the work.
Benefits of working at ChristianaCare:
Work in a role that directly impacts the lives of our patients, staff & community!
Generous PTO, Competitive Pay & Robust Benefits Package.
403B company match and Tuition Reimbursement
12 weeks Paid Parental Leave
Bachelor's Degree required; Master's preferred
Experience with health care operations and preferred clinical background (RN, Case Management, Social Work, etc.)
5+ years of project management experience
Proven success managing large projects using multiple project management techniques
Experience evaluating and implementing new technology solutions
Demonstrated certification and /or experience in advanced improvement science methodologies (LEAN, Six Sigma, etc.)
ChristianaCare is the one of the Mid Atlantic's largest academic health care providers and consists of 3 campuses: Wilmington, Newark and Union at Cecil County. Through our values of love and excellence, ChristianaCare is consistently identified as a regional center of excellence for cardiology, cancer and women's health services and ranked by US News & World as Best Hospital.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?