Pharmacy Access Coordinator

Job Requisition #: JR66446

End Date: 3/6/2023

Location: Newark, Delaware

Position Type: Pharmacy

Shift: Day Shift, No Rotation

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Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

ChristianaCare is recruiting for Pharmacy Access Coordinator. This is a key non-clinical role. As the Pharmacy Access Coordinator, you will be responsible for providing high-touch, patient-centric care to drive an exceptional experience for patients enrolled in the ChristianaCare Specialty Pharmacy Program. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:    

  • Serves the patient and their caregiver's primary point of contact for the ChristianaCare Specialty Pharmacy Program.
  • Triages and coordinates the patient's and their caregiver's needs to escalate issues to the appropriate clinical or non-clinical resources both internally and externally of the organization.  
  • Develops relationships with patients and their caregivers to provide an exceptional and engaging experience while enrolled in the ChristianaCare Specialty Pharmacy Program.
  • Serves as the program's liaison to office practice clinical and operations staff.
  • Conducts initial and follow-up benefit investigation (BI) to assist providers and patients in the timely initiation or continuity of specialty medication therapy.
  • Coordinates the patient's enrollment in patient assistance programs to improve affordability of specialty medication therapy.
  • Facilitates processing of third-party payer prior authorization (PA) and utilization management (UM), and step-edits for specialty medications to expedite therapy initiation or avoid therapy disruption.
  • Coordinates with the program's clinical pharmacist team and pharmacy operations team to achieve the program's goals and objectives.  These activities include but not limited to specialty medication prescription refill coordination, implementation or execution of non-clinical care plan activities, documents program activities, coordination with external specialty pharmacies, reporting of performance metrics, etc.
  • Participates in the continuous improvement of program.
  • Demonstrates superior communication skills and customer service.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High school diploma or equivalent required
  • Associates or Bachelors degree preferred 
  • Exceptional customer service skills required
  • Exceptional time management and prioritization skills required
  • Experience working in a medical practice or pharmacy preferred
  • Pharmacy Technician Certification Board (PTCB) certification preferred

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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