Pharmacy Technician Supervisor | Outpatient Pharmacy services

Job Requisition #: JR68066

End Date: 12/31/2023

Location: Wilmington, Delaware

Position Type: Pharmacy

Shift: Day Shift, No Rotation

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Do you want to work at one of the top 100 hospitals in the nation?

Our amazing Pharmacy Team dispenses approximately 6,200,000 individualized patient doses per year, as well as 170,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.

Life is full of choices, and whom you work for is one of life's most meaningful decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health. Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!

ChristianaCare is recruiting for a Pharmacy Technician Supervisor who will perform assigned functions with an emphasis on being a role model, leader, and subject matter expert in all aspects of specialty pharmacy operations.

Principle Duties and Responsibilities:

  • Perform duties outlined in the Pharmacy Technician job description during call outs or when the department is short staffed
  • Recommend opportunities for improvement
  • Work closely with Information Technology (IT) team members to ensure data compliance and integrity
  • Orient, train, and complete onboarding checklists for new employees
  • Maintain a current knowledge of all departmental safety procedures
  • Demonstrate a Culture of Responsibility during event investigations, conversations with personnel & proactive identification/resolution of risky behavior
  • Check call-out line daily & assist Pharmacists-In-Charge with ensuring appropriate Technician coverage, along with completing call-out forms and updating time-keeping systems and attendance tracking sheets
  • Actively participate in performance improvement initiatives, management meetings, & Joint Commission readiness activities
  • Participate in the development and review/modification of policies and procedures
  • Manage vendor relationships for technology that is driving the outpatient pharmacy workflow
  • Oversee systems and operations workflow and collaborate with IT to ensure point of sale is functioning with expected performance standards. Follow-up with customer service representatives when workflow issues occur.
  • Lead user acceptance testing for application upgrades for the point of sale, shipping, and workflow software to ensure business continuity
  • Maintain, update and create fields within Enterprise Rx to ensure accurate information on medications being dispensed
  • Execute weekly, monthly and quarterly reporting assignments
  • Build and maintain reports within Enterprise Rx reporting portals
  • Coordinate with IT to ensure that the Caregiver Payroll Deduction file is accurate and delivered on time for the close of payroll to process for costs of medications sold out of ChristianaCare owned retail or mail order pharmacies
  • Work with the mail order team to ensure that the Endicia shipping software database is up to date with attributes for caregivers and their beneficiaries
  • Responsible for the performance management and evaluation of assigned Pharmacy Services caregivers
  • Participate in the selection and hiring of pharmacy caregivers & coordinate their orientation and training
  • Educate staff on departmental and organization policies & procedures

Education and Experience Requirements:

  • High school diploma or equivalent required
  • Bachelor's degree in health care or business-related field preferred
  • Previous hospital pharmacy experience preferred
  • Previous supervisor experience preferred
  • Pharmacy Technician Certification Board (PTCB) required

ChristianaCare Offers:

Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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