Practice Manager

Job Requisition #: JR63497

End Date: 6/30/2023

Location: Rehoboth Beach, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

Apply Now

ChristianaCare, Medicare Advantage (Primary Care for patients age 65+) at Rehoboth is looking for a Practice Manager.

The Medicare Advantage practice at Rehoboth is located on Coastal Highway, Rehoboth Beach, Delaware. Medicare Advantage practice at Rehoboth offers a wide range of medical services for adults age 65 and older.

In addition to traditional Primary Care services, the practice will offer functional assessments performed by a Physical Therapist, on-site behavioral health and nutrition services and much more! We are a team of one Physician, one Advanced Practice Clinician, supported by a Registered Nurse, Pharmacist, Social Worker, Medical Assistants, Office Assistants and a Patient Digital Ambassador.

PRIMARY FUNCTION:

The Practice Manager is responsible for the overall management and operations of large, complex, and or multiple Medical Group practices achieving balanced scorecard financial, quality, productivity, and patient/staff satisfaction performance goals.  The Practice Manager partners with the Clinical Leaders regarding strategic planning, program and business development, continuous quality improvement and financial/budget reporting and monitoring for defined practices.  The Practice Manager collaborates with other Medical Group Practice Managers and Directors in ensuring maximum benefit from office workflow efficiency and standardization across the Medical Group. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Partners with the Clinical Leaders of Medical Group assigned practices in the management of practice operations, financial performance, quality patient care, and patient satisfaction
  • Responsible for monthly financial and operating budget variance analytics and reporting; interprets and reports results to Medical Group executive leadership; creates and implements action plans for revenue and expense improvements meeting all Medical Group, Christiana Care, payer, and regulatory requirements including billing accuracy, labor expense and productivity, non-wage expense, denials, fee schedules, grant management, etc.
  • Advances workflow process optimization leading and championing continuous improvement projects to improve patient satisfaction of the office experience including patient access via scheduling template management, front desk experience, rooming process, check out process, etc.
  • Coordinates assigned practice relationship with the Access Center including establishing and maintaining Service Level Agreements, communication processes, and partnering in ongoing improvements
  • Ensures service excellence behavior and service recovery processes are consistent within all assigned practices
  • Leads efforts to create conditions for staff engagement
  • Partners with the Clinical Leader to create, maintain, and improve clinical care and workflows
  • Collaborates with other Medical Group Practice Managers, Directors, and Clinical Leaders to share and promote best practices
  • Directs practice staff; responsible for employment processes and decisions regarding office staff (including orientation/onboarding); performance management; performance appraisals; office staff meetings/committees, recognition, and empowerment
  • Leads PRC (new position) request process for assigned practices
  • Approves travel expenses and reimbursement for caregivers of assigned practices
  • Responsible for budget purchasing approval up to $5,000
  • Directly manages, Practice Supervisor, Clinical / Scheduling Coordinator, Site Supervisor &/or other Manager/Supervisors as assigned
  • Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to the appropriate personnel, in a timely fashion, any unsafe activities, hazards, or safety violations that may cause injury to oneself, other employee, patients, and visitors
  • Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School diploma required. Bachelor's degree preferred. 
  • Three years of experience working in a medical practice, Primary Care preferred, with at least 2 years supervisory experience.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

  • Ability to lead change
  • Ability to organize work, coordinate projects, set priorities, meet deadlines and follow up on initiatives with little or no supervision
  • Ability to independently manage physician group communication and work processes and respond appropriately to unforeseen circumstances
  • Ability to manage ambiguity by adapting to changing work demands necessitated by fluctuations in workload or program requirements
  • Ability to establish relationships and collaborate with clinicians and other leadership staff
  • Ability to use common computer software (Word, Excel, Powerpoint, Outlook) for daily work and data input and retrieval
  • Skilled in working in teams with ability to work independently as needed
  • Skilled in oral and written communication
  • Skilled in navigating electronic health records, practice scheduling and billing systems

WORKING CONDITIONS:

  • Pleasant office environment
  • Automobile travel between practice locations

#LI-EH1

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
Flower

We Serve Together

For the Love of Health

Apply Now