Practice Manager, Wilmington Primary Care

Job Requisition #: JR57371

End Date: 6/30/2022

Location: Wilmington, Delaware

Position Type: Management/Executive

Shift: Day Shift, No Rotation

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ChristianaCare is looking to employ a Practice Manager for Wilmington Primary Care.

The Practice Manager is responsible for the overall operations of large, complex, and or multiple Medical Group practices achieving balanced scorecard financial, quality, productivity, and patient/staff satisfaction performance goals.  The Practice Manager partners with the Clinical Leaders and Operational Leaders regarding strategic planning, program and business development, continuous quality improvement and financial/budget reporting and monitoring for defined practices.  The Practice Manager collaborates with other Medical Group Practice Managers and Directors in ensuring maximum benefit from office workflow efficiency and standardization across the Medical Group. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Partners with the Clinical and Operational Leaders of Medical Group assigned practices in the management of practice operations, financial performance, quality patient care, and patient satisfaction
  • Responsible for monthly financial and operating budget variance analytics and reporting.
  • Advances workflow process optimization leading and championing continuous improvement projects to improve patient satisfaction.
  • Coordinates assigned practice relationship with the Access Center including establishing and maintaining Service Level Agreements, communication processes, and partnering in ongoing improvements
  • Leads efforts to create conditions for staff engagement
  • Partners with the Clinical Leader to create, maintain, and improve clinical care and workflows
  • Collaborates with other Medical Group Practice Managers, Directors, and Clinical Leaders to share and spread best practices
  • Directs practice staff management
  • Directly manages Practice Supervisor or Clinical Coordinator or Site Supervisor or other Manager/Supervisors as assigned
  • Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High School diploma required. Bachelor's degree preferred.  Three years of experience working in a medical practices with at least 2 years supervisory experience.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Ability to lead change

Ability to independently manage physician group communication and work processes and respond appropriately to unforeseen circumstances

Ability to establish relationships and collaborate with clinicians and other leadership staff

Skilled in working in teams with ability to work independently as needed

Skilled in oral and written communication

ABOUT CHRISTIANACARE:

ChristianaCare is one of the country's most dynamic health systems, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, medical aid units, three hospitals (1,300 beds), a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. We rank 21st in the nation for hospital admissions and 6th for admission of stroke patients.

ChristianaCare is a not-for-profit teaching health system with more than 280 residents and fellows. We are continually ranked by US News & World Report as a Best Hospital. With our unique, data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.

Working for ChristianaCare offers the best of urban and suburban living with multiple housing options, excellent restaurants and entertainment venues, quality public and private schools and a short driving distance to popular Delaware and New Jersey beaches.  The location provides easy access to Washington, DC, Philadelphia and New York City - all within a short drive or train ride from Newark, DE. 

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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