Practice Supervisor Primary Care Map II

Job Requisition #: JR58367

End Date: 8/30/2022

Location: Newark, Delaware

Position Type: Clinical (non-nursing), Management/Executive

Shift: Day Shift, No Rotation

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ChristianaCare is looking for a Practice Supervisor to join our Primary Care Office located at Map II in Newark, DE.  

ChristianaCare is a nonprofit health system with a mission of service. Our mission as an organization is to serve our neighbors as expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors' value. This is our promise to you. We call it The ChristianaCare Way.

The Practice Supervisor is responsible for assisting the Practice Manager and Clinical Leader with primary responsibility for the daily operation of the office, ensuring adequate staffing, supplies, patient flow resulting in excellence service to our patients for both virtual and on-site appointments. To provide supervision of the non-exempt staff. The Supervisor works closely with and supports the practice clinicians in their ability to deliver quality care with efficiency.  This individual must be willing to work in our Newark, Wilmington, and Middletown offices. 


  • Coordinate daily services and program delivery of the practice site location establishing protocols and standards for efficient and effective office operations
  • Lead and supervise daily functioning of practice location and staff, including staff performance to expectations and counseling as appropriate
  • Must have the ability to work all functions of the office and fill in as needed.
  • Coordinate office staff schedule, tracking staff time and attendance
  • In coordination with practice manager, create conditions to provide for staff engagement, including staff developmental goals and programs
  • Participates in staff recruitment, selection, and hiring processes, with lead responsibility for staff orientation
  • Supervise daily practice and individual clinician scheduling, billing, and productivity ensuring daily prior authorization and referral management
  • Lead expertise on office scheduling and billing (front and back office), providing front office functions as needed (coordinate patient flow, register/check-in patients, answer phones, work desktops, schedule appointments, collect fees, etc) while modeling service excellence
  • Ensure that staff optimize clinician templates and schedules to maximize patient access and care delivery
  • Serve as information/communication liaison between office staff and practice manager/supervisor, conducting regular staff meetings and utilizing numerous other forms of effective two-way communication
  • Lead site improvement initiatives as directed by practice manager
  • Accountability for petty cash process and auditing
  • Provide site location medical and supply inventory control; supply request to Practice Manager
  • Monitors practice budget and expenses including CME accounts in collaboration with the Practice Manager
  • Conduct patient safety and regulatory readiness audits per guidelines established by the Practice Manager; Safety first learning reporting per guidelines.
  • Demonstrates compliance with Christiana Care Health Services center and departmental policies and procedures and mandatory education requirements including but not limited to safety, infection control, attendance and dress code
  • Performs other related duties as required.


  • High School diploma required.  Associates Degree preferred.
  • Minimum 5 years office practice experience required
  • Supervisory or lead experience required
  • A resume is required to be submitted in order to be considered for this position.


  • Collaborating with clinicians and other staff and lead projects and work processes
  • Delivering and coaching others on service excellence
  • Skill in organization, prioritization, and time management
  • Ability to supervise and direct staff
  • Ability to delegate work and responsibilities to staff and effectively evaluate their performance
  •  Manage multiple priorities and a large volume of patients
  • Ability to respond to medical and non-medical emergency situations
  • Maintain confidential information and materials
  • Knowledge of patient phone triage process
  • Knowledge of diagnostic testing parameters
  • Knowledge of JCAHO, OSHA and State of Delaware regulations

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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