RN Case Manager, Hope Center, New Castle, DE

Job Requisition #: JR70669

End Date: 6/28/2024

Location: New Castle, Delaware

Position Type: Nursing

Shift: Day Shift, No Rotation

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ChristianaCare is currently seeking a full-time RN Case Manager for the Hope Center located at 365 Airport Road, New Castle, DE. The Hope Center.

Work Schedule

Mon-Fri 8:00am-4:30pm

Primary Duties and Responsibilities

  • Perform ongoing telephonic case management activities of assessment, problem identification, planning, implementation, coordination, monitoring, and evaluation of case managed members.
  • May go into a community or home setting for face to face patient engagement.
  • Collaborates with members, caregivers and members of the multi-disciplinary care team to develop a member centered plan of care to meet identified member care goals and outcomes
  • Develop, implement, evaluate and revise case management care plans according to case management eligibility criteria, contractual guidelines and members physical and psychological needs throughout the continuum of care
  • Identifies system issues that serve as barriers to care.  Participates in development and implementation of strategies to remove barriers and promote resolution through coordination of a problem-solving process
  • Promote member wellness and autonomy through advocacy, communication, education, and identification and referral to community resources or other case management programs such as disease management programs
  • Identify appropriate providers and facilities through the continuum of services, and ensure that available resources are being used in a timely and cost-effective manner
  • Collaborate with embedded, inpatient and emergency room case managers/staff in the discharge and transitional care process, obtaining and/or coordinating appropriate resources for members throughout the continuum of care
  • Stratifies and/or validates member level of risk during each transition process and interaction with the member 
  • Collaborates with the members' health care providers in settings not limited to the PCP office, hospital, skilled nursing facility or home care agencies to assist in coordinating safe transitions and enhanced communication of the treatment plan to all members of the multidisciplinary care team
  • Makes referrals to the pharmacist, social worker, respiratory therapist or community outreach team as needed to provide holistic approach to care ensuring safe transitions of care and education
  • Manages assigned case load in an efficient and effective manner utilizing time management skills to facilitate the total work process directly monitoring assigned members
  • Demonstrates knowledge of utilization management and care coordination processes and current standards of care as a foundation for transition planning, complex case management and disease management activities
  • Confers with Medical Directors regarding complex cases requiring physician input regarding the treatment plan or physician to treating physician collaboration
  •   Adheres to organizational and departmental policies and procedures and credentialed compliance
  •   Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, members and visitors.
  •   Performs all other related duties as assigned by Manager/Director

Education and Experience Requirements

  • Registered Nurse with BSN required or relevant experience in Utilization Management or Case Management
  • Case Management Certification preferred through the Commission for Case Management (CCM) or within 18 months of hire

Special Requirements

  • Current RN state licensure in DE/MD, PA and NJ
  • Active DE Licensure, in good standing.
  • Basic Life Support (BLS)

Qualified candidates should apply online and attach a current resume for consideration.

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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