End Date: 7/23/2022
Location: Elkton, Maryland
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, No Rotation
ChristianaCare is looking for a Radiation Oncology Assistant for our Cecil Campus to prepare patient medical records and scan into the appropriate location in the Electronic Medical Records (EMR), Mosaiq and/or ARIA. The Assistant will schedule patients for consultation, re-evaluations, and follow-up appointments; answer telephones, retrieve messages from the answering line, and triage calls to appropriate person(s); maintain clean waiting rooms; rotate to provide coverage at satellite locations.
High school diploma or equivalent.
Previous experience in an outpatient clinical department is preferred but not required
An equivalent combination of education and experience may be substituted.
DUTIES AND RESPONSIBILITIES:
Retrieves referrals from the fax machine and/or emails; shares scheduling responsibly among all Radiation Oncology Assistants (ROA); scans documents required for Multidisciplinary Clinic (MDC) on rotational basis.
Schedules patients for consultation and/or re-evaluation, following established guidelines for appropriate length of time from referral to first scheduled appointment; schedules patients for follow up based on one-to-one physician assignment; collaborates with Radiation Oncologists or their primary nurse, on patient appointments that fall out of the normal scheduling template; documents patient appointments in the appropriate EMR (Mosaiq or ARIA).
Accurately creates patient medical records prior to patient appointments ensuring patient is not already in the EMR; generates an "alert" in the EMR for patient who have the same first and last names; requests charts from off-site storage as indicated; obtains documents from referring offices and/or the appropriate software applications pertinent to the patient's diagnosis and scans into the appropriate section of the EMR a minimum of three (3) days prior to the patient's appointment.
Checks patients in for scheduled appointments, queuing them into the appropriate EMR (Mosaiq or ARIA), makes copies of their insurance cards; takes an identification photo and uploads into EMR.
Participates in the Event Reporting Committee (ERC) and able to address any concerns brought forward regarding delays in patient chart preparation, missing insurance authorization information, etc. Shares pertinent information from ERC with co-workers, applying corrective action when required.
Checks the "scheduling line" and retrieves call from the Answering Service in the morning upon arrival; checks the scheduling line in the afternoon, and prior to closing for the day; responds to any messages or forwards to the appropriate caregiver. Answers phone lines by the third ring, even if it means placing the current caller on hold while completing another call.
Cross trains to provide back up support for the Access Coordinator, processing insurance authorizations and rotating to the dosimetry huddle to provide updated insurance information in efforts to avoid patient delays
When you become an employee at ChristianaCare, you are joining a robust healthcare organization that truly cares about their patients and their caregivers. For the second consecutive year, Forbes magazine has ranked ChristianaCare as one of the best large health systems to work for in the United States! Guided by excellence and love, our Caregivers enjoy a multitude of employee benefits that include:
Full Medical, Dental, Vision and other insurance benefits
403 (b) with an employer match
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country's most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as a Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Manager, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?