Recall Triage Coordinator
End Date: 12/4/2023
Location: Newark, Delaware
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, No Rotation
Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering exceptional health care. Come join us at ChristianaCare!
ChristianaCare is one of the country's most dynamic healthcare organizations, centered on improving health outcomes, making high-quality care more accessible, and lowering healthcare costs. ChristianaCare includes an extensive network of outpatient services, home health care, urgent care centers, three hospitals (1,299 beds), a free-standing emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care, and women's health. It also includes the pioneering Gene Editing Institute and was rated by IDG Computerworld as one of the nation's Best Places to Work in IT. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. It is continually ranked by U.S. News & World Report as the Best Hospital. With the unique CareVio data-powered care coordination service and a focus on population health and value-based care, ChristianaCare is shaping the future of health care.
ChristianaCare Offers
- Full Medical, Dental, Vision, Life Insurance, etc.
- Two retirement planning offerings, including 403(b) with company contributions
- Generous paid time off with annual roll-over and opportunities to cash out
- 12-week paid parental leave
- Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
About This Position
The Purchasing Department of ChristianaCare's Supply Chain Division is searching for a Triage Recall Coordinator who will report to the Clinical Value Analysis Manager and is responsible for processing product recalls in accordance to ensure all system-wide product and equipment recalls and alerts are identified, processed and appropriately communicated to affected facilities and departments to comply with patient safety and regulatory requirements.
Skills that are paramount to the success of this role are:
- Strong follow-up skills
- Excellent written and verbal communication skills
- Strong organization and prioritization skills
Principal duties and responsibilities.....
Daily review of recalls and alerts through various methods including the contracted software solution, manufacturer notifications and department communications.
Interface with FDA and other regulatory bodies.
Lead recall strategies, including effectiveness checks and recall letter and reports.
Communication of alerts and recalls to all responsible parties.
Coordination of removal and segregation of product if warranted.
Ensure mandatory corrections, removals and recalls are managed effectively and efficiently.
Escalation of recalls and alerts for substitution of product if warranted, including field action activities.
Monitor and track ongoing investigations related to recalls/field actions to root cause and any subsequent project deployed to remediate.
Provides a support role to the Value Analysis Manager as needed.
Perform other duties as assigned.
Desired candidates will have.....
- High School Diploma or GED equivalent
- 2 years' experience in a supply chain or similar experience, preferably in healthcare.
- Working knowledge base in sourcing, warehousing and general purchasing practices is preferred.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
David Hoehn
Registered Nurse
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Tabe Mase
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
Luis Juarez
Social Worker
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Nicole Maher
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Joseph Jacobs
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Keysha Ryder
Director, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Patty Resnik
Vice President, CareVio
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