Registered Nurse, Telephone Triage, Avenue North, Wilmington, DE

Job Requisition #: JR71254

End Date: 6/28/2024

Location: Wilmington, Delaware

Position Type: Nursing

Shift: Day Shift, No Rotation

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Are you a Registered Nurse who is looking for a new challenge and want to be part of a great team?  ChristianaCare is looking for a full-time RN to join our Telephone Triage Team!  This position is located at our Avenue North facility.  The selected candidate will triage calls that cover 9 primary care and specialty practices.  Hours will vary between 7am-6pm, and occasional coverage on Saturdays from 8am-12pm. 


  • Assesses callers needs and assists them with issues related to patient care utilizing the nursing process
  • Adapts communication style to persons representing diverse personal, professional, cultural, and socio- economic backgrounds.
  • Ability to multi-task, simultaneously thinks, talks, and types
  • Uses excellent hearing and listening skills to receive detailed information
  • Utilizes the computer database to assess, educate, and document all information in an accurate manner
  • Refers calls requiring a provider's response and triages as medically necessary.
  • Screens and responds to patient phone calls, directing to Clinicians as needed.
  • Schedules appointments, based on necessity, by offering the earliest appointment available with each Clinician.
  • Schedules urgent visits as appropriate. 
  • Maintains confidentiality of all patient information.
  • Adheres to policies/safety practices established by CCHS
  • Meets minimum established quality and productivity standards
  • Performs assigned work safely, adhering to established departmental safety rules and practices;  reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required


  • Minimum of an Associate's degree from an accredited two year college. BSN preferred. 
  • A graduate of a state approved or National League of Nursing accredited training program
  • Current unrestricted Delaware RN License. Will also need to obtain a Pennsylvania RN license.
  • 3 years of related clinical experience in acute or ambulatory or emergency room area or telehealth preferred.
  • Basic PC and keyboarding skill required
  • An equivalent combination of education and experience may be substituted

Qualified candidates should apply online and attach a current resume for consideration.


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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