Release of Information Representative

Job Requisition #: JR59457

End Date: 10/31/2021

Location: Elkton, Maryland

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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Responsible for timely response to requests for the release of health information, and answering phone calls, while protecting patient confidentiality.


  • Answers high volume of calls received in the ROI call center and responds to customers inquires in a polite and courteous manner.
  • Screens, sorts, and prioritizes correspondence/mail and print requests, separating priority versus non-priority requests for the release of health information.
  • Reviews and screens, all requests for the release of health information for appropriate authorization and disclosures. Adheres to state and federal privacy and security standards and regulations (DE Code Title 16, HIPAA, HITECH Act, etc.). In addition to Christiana Care systemwide and HIMS department privacy and security policies.
  • Logs in/out request for the release of health information within the chart tracking system.
  • Assists the Risk Management department with securing and/or identifying records of those cases which could lead to/or where legal action has been taken against Christiana Care and/or its' physicians.
  • Answers subpoenas served upon HIMS, via court appearance or reproduction of records.
  • Serves as the custodian of the legal health record (paper or electronic) by representing Christiana Care in legal proceedings, and at the request of the court, to certify that a patient's health record was kept in the normal course of business.
  • Locates, retrieves or coordinates the retrieval/release of health information with the vendor and/or the HIMS Representatives as required for processing requests including coordinating the release.
  • Performs quality checks of health information printed for requests prior to release.
  • Faxes information to health care providers upon request for treatment purposes.
  • Creates electronic copies of patient's health information by use of CD-ROM or sending via secured
  • e-mail.
  • Communicates with Supervisor to keep them informed of the status of work, potential issues and concerns.
  • Utilizes general office equipment and computer systems/software applications necessary to perform functions.
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Completes special projects/assignments as required, including coverage in other areas as workload priorities demand.
  • Performs other related duties as required.


Daily contact with physicians and their office staff, other healthcare organizations, attorneys, insurance carriers, patients/public, law enforcement agencies, various court systems and officials.

Daily contact with interdepartmental and intradepartmental personnel.




Immediate: HIMS Supervisor

Indirect: WHC/ROI Coordinator

Associate Director, HIMS

Dept. Head: Corporate Director, HIMS


  • High school graduate or equivalent.
  • Previous office experience, preferably in a healthcare environment. Release of Information background preferred.


  • Ability to maintain confidential information and materials.
  • Ability to work well with others as a team.
  • Knowledge of State and Federal regulations.
  • Ability to work in a high volume, high stress area.
  • Knowledge of alphabetic and numeric filing systems.
  • Strong interpersonal skills.
  • Ability to deal with others at a variety of levels with diplomacy and tact.
  • Ability to quickly learn new software used in HIMS.
  • Ability to organize work while managing multiple priorities.
  • Ability to work independently within established guidelines.
  • Ability to utilize computer systems/software applications as necessary.


  • Ability to make decisions and apply judgment.
  • Ability to communicate efficiently and effectively in both written and verbal form.
  • Must be flexible, versatile, and adaptive.


Bending, stooping, lifting, reaching and carrying records not in excess of 15 lbs.

Pulling and pushing carts of records not in excess of 28 lbs.


Routine office environment.

Travel between Christiana Care locations.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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