Salesforce Administrator

Job Requisition #: JR58952

End Date: 10/23/2021

Location: Wilmington, Delaware

Position Type: Professional

Shift: Day Shift, No Rotation

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ChristianaCare is seeking a Salesforce Administrator to join the Marketing Communications team to lead the ongoing deployment and optimization of our marketing technology stack. The successful candidate will have a record of success in improving processes and adoption using a diversified suite of platforms, including CRM data management, asset management, CMS, and marketing automation. This role is part technical project manager and part marketing analyst. The Salesforce Administrator will be responsible for the executing the day-to-day configuration, support, maintenance and improvement of our CRM platforms.  Qualified candidates will have Marketing Cloud experience and be able to work both in the office and at home (hybrid work schedule).

When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021! Guided by excellence and love, our Caregivers enjoy many employee benefits such as

Principal duties and responsibilities:

Serve as primary system administrator for the Salesforce.com environment and related marketing platform(s)

Serve as platform owner and advocate by maintaining up-to-date knowledge of platform features

Serve as secondary system administrator and advisor of CMS platform(s)

Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks

Complete regular internal system audits and prepare for upgrades

Generate insights and recommendations to improve processes in accordance with ChristianaCare operating objectives

Manage relevant data feeds and other integrations

Coordinate the evaluation, scope and completion of new development requests.

Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities

Assist in training of new users, and grow the CRM skill set across the organization

Effectively act as the liaison between our users, vendors and the application development teams

Work independently with members of the user community to define and document development requirements

Independently complete projects, drawing on resources as needed.

Prioritize conflicting needs, handle matters expeditiously, proactively, and follows through on projects to successful completion.

Research and complete special projects/assignments as the need arises.

Education and experience requirements:

  • Bachelor's Degree in IT, Marketing, or related field required
  • Minimum two years of experience as a Salesforce.com administrator
  • Hands-on experience with Marketing Cloud required
  • Salesforce.com Admin (ADM201 and ADM211) certified
  • Health Cloud, Marketing Cloud, and/or Developer certifications preferred

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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