Scheduler - Cardiology Practice

Job Requisition #: JR57683

End Date: 8/3/2021

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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PRIMARY FUNCTION:

Handle all aspects of patient office scheduling

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

  • Answer high volume phone calls promptly with a pleasant tone of voice.
  • Properly log in/out of phone system utilizing the not ready codes
  • Triage calls for active chest pain directing to Triage Nurses; messaging non-urgent calls
  • Schedule patient appointments and testing with providers as well as the various specialized clinics allotting the correct amount of time specific to appointment type and provider
  • Review all outstanding orders for future appointments and testing placed in the EMR scheduling as necessary
  • Accurately complete registration process to include patient demographic and insurance allocation
  • Offer Patient Portal and Appointment Navigator
  • Utilize Revenue Cycle, Soarian, Powerchart, and Radnet to complete scheduled appointments
  • Monitor messages via EMR pool, Patient Portal, Outlook, and fax machine
  • Place request to Physician Coordinator when an appointment is unavailable
  • Document in EMR all requests for appointments and send appropriate emails for add-on appointments
  • Review provider schedules ensuring slots are filled appropriately
  • Ensure patients are properly moved in a timely manner per requests from providers and/or Physician Coordinator
  • Request language services/translator per patient preference
  • Manage Televox call reminder system
  • Complete deceased patient process
  • Manage no show appointments per policy generating letters as needed
  • Interact with medical records department assuring information is obtained for office visit
  • Contact outside medical sources to obtain patient demographic/health information as needed
  • Performs assigned work safely, adhering to established departmental safety rules and practices;  reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:

Daily contact with patients, family members and other co-workers to ensure patient care

DIRECTION/SUPERVISION OF OTHERS:

None

DIRECTION/SUPERVISION RECEIVED:

Scheduling Supervisor and Practice Manager

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school diploma, 1-2 years customer service experience, 1-2 years call center experience

An equivalent combination of education and experience may be substituted

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

Knowledge of general office procedures including typing, filing, and telephone etiquette.

Knowledge of insurances

Ability to maintain Core Values and good communication skills.

Ability to develop and maintain effective working relationships with patients and members of the healthcare team.

Ability to constructively manage stress.

Ability to prioritize a variety of tasks and be flexible during the daily work routine.

Ability to coordinate work schedules with co-workers in order to achieve maximum productivity and efficiency.

Ability to maintain confidentiality of patient information.

Skill in verbal and written communication.

PHYSICAL DEMANDS:

Ability to sit for long periods of time

Ability to be on the phone for long periods of time

WORKING CONDITIONS:

Normal office environment.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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For the Love of Health

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