Senior Application Analyst - Patient Financial Services

Job Requisition #: JR60858

End Date: 3/1/2024

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Remote Opportunity! Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? ChristianaCare is currently seeking an experienced Senior Application Analyst for our Patient Financial Services.  Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.


Responsible for software implementations, upgrades, configuration and support of multiple Patient Financial Services (PFS) computer applications with the major focus on Projects, Operational Readiness and Operations work. This includes coordinating all aspects of sustaining applications in our technical environment.  Emphasis for this position will be on medium to complex applications. Works as part of the Information Technology team to resolve application problems and support operations of assigned software.  Uses current system and computer technology, and designs, installs and insures continuing operation of systems in all functional areas of CCHS. 


  • Work with a team of IT and end-user professionals in the ongoing development and support of business systems.  Perform Operational Readiness duties on PFS applications via on call rotation.  Play a lead role in such efforts.

  • Utilize business knowledge to identify opportunities for improvement of existing and/or new information technology that will drive value to the business.

  • Work with the customer to identify, prioritize, and schedule enhancements and problem resolution.  Assess and implement requests for enhancements utilizing vendor supplied application tools and/or standard desktop tools supported by Christiana Care.  

  • Maintain strong communications with Project Leader/Manager/Team Leader as well as other team/staff members, end-users and vendors to ensure a productive and cooperative environment. Communications will be at a professional level.


  • Knowledge of patient accounting from a hospital and physician perspective as well as scheduling, patient access, revenue cycle, billing, claims processing, document management, and reporting highly desirable.

  • Demonstrated understanding of interface concepts and support needs.

  • General understanding of billing regulations from both the hospital and physician perspectives, preferred.

  • Strong workflow and data flow analysis skills, strong problem-solving skills and able to acquire a working knowledge of departmental operations are required.

  • Demonstrated ability to use a variety of technology-based tools and techniques.  Candidate will be self-motivated to learn and apply current technical facilities as they become available and implemented.

  • Must be a committed, enthusiastic team player, with a focus on customer satisfaction.

  • Must possess strong interpersonal communications skills.  Must have the ability to work constructively with customers under adverse situations.  Ability to handle difficult situations with people in meetings is required. 

  • Demonstrated ability to relate technology to the customer so that they are comfortable with using it and perceive value in the service provided.

  • Must be able to work in a dynamic and changing user environment and be committed to corporate IT standards.

  • Knowledge of Change Control and ITIL Processes

  • Experience developing solutions for automation purposes.

  • Additional knowledge of administrative systems and software applications including MS Office, MS Project, and MS Visio

  • Experience and knowledge of the Microsoft technologies in a large enterprise environment is preferred.

  • Experience and knowledge of client/server technologies in a corporate network environment is preferred.

  • On call rotation required - may include holidays and weekend.

Preferred Soarian Financials Experience

  • General Application functionality

  • Reports and Cubes

  • OMS

  • DSS Scheduler

  • UI Builder

  • CRDT

  • BRDT

  • HEP

Preferred Technical Skills

  • JavaScript

  • Java

  • SOA concepts (understanding of the use of and implementing web services)

  • TIBCO Constructs (Business Works and Events)

  • SQL/SQL Server (Stored Procedures)

  • XML

  • HL7 Standards

  • X12 (HIPAA EDI) Standards

ChristianaCare Offers:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

Whether a position can be supported for remote work will be assessed based on whether ChristianaCare is able to meet the business requirements of the proposed remote location.   


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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