Senior Information Center Analyst

Job Requisition #: JR54926

End Date: 4/23/2021

Location: New Castle, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Analyzes and defines constituent requirements and operating problems, and determines solutions, alternatives and the recommend "do-it-yourself" (DIY), approach to solve the information processing needs. Assists in designs and installation of Personal Computer Systems. Acts as an internal consultant to management in DIY disciplines and techniques.


  • Primary focus is Citrix and Citrix related technologies including XenDesktop, XenApp, PVS, MCS, StoreFront, NetScaler integrations, Server 2012R2 and above, Windows 10 1909 and above, NVidia GRID and HDX 3D, etc.

  • Provides Planning, Design and Implementation of Citrix technologies in a HA environment.

  • Analyzes software architecture, develops and executes methods to test applications updates.

  • Evaluates, tests, designs, and documents configurations and dependencies for all new hardware or software desktop products using a detailed, consistent, and methodical approach.

  • Assists manager in development and establishment of strategic and tactical DIY plans, standards/procedures, education and training programs.

  • Identifies, evaluates, recommends, implements, and manages change process for enhancements to assigned systems, products and facilities as appropriate to the needs of the business.

  • Keeps abreast of current technologies and facilities (e.g., languages, products, aids, telecommunication) as they become available, and educates peers and customers.

  • Provides advanced problem resolution assistance and constituent support for assigned systems, products and facilities.

  • Provides advanced start-up assistance and services to clients including administration and coordination of the implementation of DIY facilities and directs constituent training or assists in identifying sources of education (e.g., install PC equipment and configured the hardware and software).

  • Provides expert technical consultation and expert support in the use of assigned constituent systems, DIY products and facilities.

  • Identifies, evaluates, and recommends opportunities to improve constituent's productivity through the effective use of DIY technologies. (e.g. recommend use of a particular PC package that meets a specific user need.) 

  • Assists in identifying information sources.

  • Identifies and pursues opportunities for the continuing professional development of self to enable

  • increased understanding of the various ChristianaCare functions and how new information technology can be applied at Christiana Care

  • Assists the manager in other duties as assigned.


  • Bachelor's degree in Accounting, Engineering, Computer Science or Business Administration or experience consistent with the Information Center Analyst job responsibilities. 

  • Graduate work in business areas would be desirable, but not essential.

  • Three to four years of experience in Information Services.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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We Serve Together

For the Love of Health

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