End Date: 6/30/2023
Location: Wilmington, Delaware
Position Type: Clerical/Administrative/Billing
Shift: Day Shift, No Rotation
Are you interested in working at one of the top 100 hospitals in the nation?
ChristianaCare is currently seeking a full-time Senior Office Assistant for our busy Wilmington Health Center located at 501 West 14th Street on our Wilmington, DE campus.
The Senior Office Assistant serves patients with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient. In addition, The Senior. Office Assistant assists with the training of Office Assistant staff, maintaining the schedules of Office Assistant staff and provides guidance to Office Assistants with workflow questions and update workflows.
Mondays - Fridays, 7:45am - 4:15pm with scheduled rotation to provide Tuesday evening (until 8:30PM) and Saturday morning (8:00AM-12:00PM) coverage.
What We Offer
Comprehensive Benefits Package
Generous PTO Package
Employee Wellness Programs
Student Loan Forgiveness
Paid Parental Leave
Work & Life Balance
403b match and more...
Principal Duties And Responsibilities:
Assists with the training of Office Assistant Staff
Subject Matter Expert on Office Assistant operations/procedures/processes
Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
Responsible for inventory management
Schedules appointments with awareness of insurance, provider, and location for virtual and on-site appointments
Greet and interact with patients in a professional manner, virtually or on-site in order to collect required demographic and financial information. Processes/verifies referral information and eligibility for insurance reimbursement as needed.
Collects payments according to insurance requirements.
Verifies insurance coverage & coordinates referrals.
Performs day end reconciliation of appointments & payments received.
Education And Experience Requirements
High School Graduate or Equivalent
2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
Are you a detail oriented, team player with fantastic customer service skills that thrives in a fast-paced healthcare environment?
If so, please consider applying for this position and upload your current resume at the time of application!
#L1 - RT1
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Director, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?