Senior Office Assistant, Memory Care Center

Job Requisition #: JR57656

End Date: 6/30/2022

Location: Wilmington, Delaware

Position Type: Clerical/Administrative/Billing, Professional

Shift: Day Shift, No Rotation

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ChristianaCare is looking to employ a Senior Office Assistant at the Swank Center for Memory Care and Geriatric Practice.

PRIMARY FUNCTION:

This position is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Sr. Office Assistant serves patients with poise and compassion, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates records, and represents the entire practice every time there is interaction with a patient. In Addition, The Sr. Office Assistant assists with the training of Office Assistant staff and provides guidance to Office Assistants with workflow questions.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Assists with the training of Office Assistant Staff
  • Subject Matter Expert on Office Assistant operations/procedures/processes
  • Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
  • Responsible for inventory management
  • Schedules appointments with awareness of insurance, provider, and location
  • Greets and interacts with patients in a professional manner in order to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 
  • Collects payments according to insurance requirements
  • Verifies insurance coverage & coordinates referrals
  • Performs day end reconciliation of appointments & payments received
  • Answers all phone calls in a professional manner and relay accurate messages
  • Alerts providers of messages and responds to messages from provider(s)
  • Communicates with provider and staff through EMR
  • Keeps patients up-to-date on issues until resolution can be accomplished
  • Facilitate testing, labs, appointments, etc for patients
  • Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed
  • Responsible for researching issues and responding to the patient in a timely and professional manner
  • Assists with copying, faxing, and general administrative support.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • High School Graduate or Equivalent.
  • 2 years' experience in a medical office practice setting is required; 3 years' experience is preferred.
  • Experience working an outpatient setting servicing the geriatric population is preferred but not required.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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