Senior Office Assistant, Oral and Facial Surgery

Job Requisition #: JR66642

End Date: 6/30/2023

Location: Wilmington, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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ChristianaCare Oral and Facial Surgery at our Wilmington Campus is looking for a Senior Office Assistant.

ChristianaCare Oral and Facial Surgery at our Wilmington Campus is where we offer advanced diagnosis and treatment of disease, injuries, defects, and conditions of the oral and maxillofacial region. Within the department and at the faculty practices, we treat both functional and esthetic needs for a range of diagnoses, including impacted tooth extractions, corrective jaw surgery, TMJ disorders, treatment for chronic facial pain, congenital deformities, facial trauma, and surgical treatment of obstructive sleep apnea. We also treat benign and malignant tumors of the oral cavity, head and neck and perform a full range of facial esthetic, dental implant, and bone grafting procedures.

You would join the care team, which includes full-time, academic surgeons, three physicians, two dental assistant and one office assistant.

Work Schedule:

  • This is a full-time Monday to Friday position (7:45am to 4:15pm)
  • No weekends, no holidays. This position offers a great work life balance.

Job duties & responsibilities:

  • Assists with the training of Office Assistant Staff
  • Assigns Office Assistant staff coverage daily
  • Oversees Office Assistant staff's duties, and assigns duties
  • Subject Matter Expert on Office Assistant operations/procedures/processes
  • Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
  • Responsible for inventory management
  • Schedules appointments with awareness of insurance, provider, and location
  • Greets and interacts with patients in a professional manner to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 
  • Collects payments according to insurance requirements
  • Verifies insurance coverage & coordinates referrals
  • Performs day end reconciliation of appointments & payments received
  • Answers all phone calls in a professional manner and relay accurate messages
  • Alerts providers of messages and responds to messages from provider(s)
  • Communicates with provider and staff through EMR
  • Keeps patients up to date on issues until resolution can be accomplished
  • Facilitate testing, labs, appointments, etc. for patients
  • Prepares medical records to include scanning and indexing tests, reports, etc. into patient charts as needed
  • Responsible for researching issues and responding to the patient in a timely and professional manner
  • Assists with copying, faxing, and general administrative support
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

Education Requirements:

  • High School Graduate or Equivalent
  • 2 years' experience in a medical office practice setting is required; 3 years' experience is preferred

Are you passionate about serving our patients with Love and Excellence? If so, consider applying for this position and upload your updated resume at the time of application!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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