Senior Office Assistant, Primary Care at Stone Mill

Job Requisition #: JR70446

End Date: 12/1/2023

Location: Hockessin, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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Christiana Care Primary Care at Stone Mill is looking for a Senior Office Assistant.

Primary Care at Stone Mill is located at 722 Yorklyn Road in Hockessin, Delaware. Primary Care at Stone Mills offers a range of medical services for children and adults through all stages of life.

We are a team of two Physicians, four Medical Assistants and one Office Assistant.

The Senior Office Assistant is the first point of contact between the practice and the patient and is responsible for creating a friendly, welcoming calm and efficient environment for the practice. The Senior Office Assistant serves patients with poise and compassion virtually or on-site, fields phone calls, answers patient questions, schedules new and follow-up appointments, registers patients and updates record and represents the entire practice every time there is interaction with a patient. In addition, the Senior Office Assistant assists with the training of Office Assistant staff and provides guidance to Office Assistants with workflow questions.

Work Schedule:

  • Monday & Thursdays from 8am to 5pm
  • Tuesdays from 7am to 5pm
  • Wednesdays from 7am to 6pm
  • Friday from 8am to 4:30pm
  • All Office Assistants are also required to work one Saturday every three months from 8am to 12pm. During your turn to provide Saturday coverage (once every 3 months) the office location will rotate between the Hockessin & Lantana Square offices.

Compensation / Benefits:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions.
  • Generous paid time off with annual roll-over and opportunities to cash out.
  • 12 weeks paid parental leave.
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Job duties & responsibilities:

  • Assists with the training of Office Assistant Staff
  • Subject Matter Expert on Office Assistant operations/procedures/processes
  • Point of contact for Office Assistant regarding questions, concerns and guidance with Office Assistant operations, procedures, and processes
  • Responsible for inventory management
  • Schedules appointments with awareness of insurance, provider, and location for virtual and on-site appointments
  • Greet and interact with patients in a professional manner, virtually or on-site to collect required demographic and financial information.  Processes/verifies referral information and eligibility for insurance reimbursement as needed. 
  • Collects payments according to insurance requirements.
  • Verifies insurance coverage & coordinates referrals.
  • Performs day end reconciliation of appointments & payments received.
  • Answers all phone calls in a professional manner and relay accurate messages.
  • Alerts providers of messages and responds to messages from provider(s)
  • Communicates with provider and staff through EMR.
  • Keeps patients up to date on issues until resolution can be accomplished.
  • Facilitate testing, labs, appointments, etc for patients.
  • Prepares medical records to include scanning and indexing tests, reports, etc into patient charts as needed.
  • Responsible for researching issues and responding to the patient in a timely and professional manner.
  • Assists with copying, faxing, and general administrative support.
  • Performs assigned work safely, adhering to established departmental safety rules and practices; reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

Education Requirements:

  • High School Graduate or GED required.
  • Two years of experience in a medical office practice setting is required, three years of experienced is preferred.

When we lead with love, excellence is inevitable.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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