Service Assistant I

Job Requisition #: JR58782

End Date: 9/18/2021

Location: Newark, Delaware

Position Type: Support Services/Maintenance

Shift: Day Shift, No Rotation

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To transport patients to appropriate hospital areas.  Provides equipment to support patient transport requirements.


Transports patients via stretcher, wheelchair, beds, and specialized vehicles to/from patient care and clinical service areas as directed by dispatchers or schedulers.

Assists clinical personnel in transferring patients to/from transport vehicles.

Assists in care and maintenance of departmental equipment.

Attends educational programs, in-service meetings, and other meets as directed.

Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

Performs other related duties as required.


Frequent contact with patients, patient families, nursing staff, clinical service staff, and departmental personnel in responding to requests for patient transportation and equipment needs.




Training Specialist; Supervisor VI


Two years of customer service experience.

High school diploma preferred

An equivalent combination of education and experience may be substituted.

Must be able to obtain BLS certification upon hire.


Knowledge of hospital departmental locations.

Knowledge of basic body mechanics.

Knowledge of basic computer skills ( email, web education, timekeeping application)

Ability to learn departmental policies/procedures.

Ability to read and write at a high school level.

Ability to use Smart Phones for job assignments.

Ability to work in a standing position and walk for long periods of time for the duration of the shift.

Ability to maintain good public relations.

Ability to maintain a high degree of personal hygiene.

Ability to maintain a courteous, service oriented helpful attitude throughout the workday.

Ability to be sensitive to the needs of others.

Ability to transport patients on transport vehicles with equipment accessories effectively and safely.

Ability to maintain confidentiality, especially regarding patients.

Ability to exercise judgment and professionalism.

Ability to perform cardiopulmonary resuscitation.

Ability to follow written and oral instructions.

Ability to communicate orally.


Must pass back evaluation examination.


Continuous: standing or walking; pushing and/or pulling - often involving considerable weight; repetitive motion of fingers, hands, wrists, and/or elbows - often involving considerable weight.

Intermittent: bending &/or crouching; lifting and/or lowering - occasionally involving considerable weight.


Frequent:  Handwashing.

Intermittent exposure of skin to dilute cleaning agents.

Potential exposure to blood, bodily fluids, and infectious diseases.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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