End Date: 6/10/2023
Location: Elkton, Maryland
Position Type: Food & Nutrition
Shift: Day Shift, Rotation Day/Evening
We are seeking a Service Assistant I to assemble and service accurate patient and cafeteria meals in a sanitary workplace.
This is a Casual position working 8 hours a week. Shifts will be 4:00pm-7:30pm weeknight and weekends.
When you become an employee at ChristianaCare, you are joining a healthcare organization that was named Forbes 5th Best Health System to Work for in the U.S. for 2021!
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Demonstrates patient/customer "comes first" attitude. Greets patients, visitors, customers, and co-workers with a smile and pleasant manner. Displays good customer service skills at all times.
Demonstrates understanding and executes CCHS Core Values - caring, excellence, leadership, pride, teamwork and integrity in each task.
Ensures foods are served and stored at proper temperatures.
Communicates pertinent and vital information and feedback to co-workers and supervision. Follows written and verbal instructions as directed. Completes all assignments in a timely and efficient manner.
Adheres to job procedures, Christiana Care, and department policies.
Assembles patient meals quickly and in accordance with the menu. Items are placed in correct position on tray.
Delivers meal trays, nourishments and tube feedings in a timely manner adhering to established standards for customer service.
Demonstrates appropriate infection control procedures; maintains proper food temperatures, dates and labels food products, rotates stock, wears gloves and protective clothing as required.
Demonstrates appropriate sanitation practices; uses chemicals according to intended use and portion amounts, follows proper pot washing and mopping procedures, maintains clean work area, removes trash in a timely manner, uses can liners, disposes cardboard boxes to appropriate disposal area.
Demonstrates knowledge of operation and care of basic food service equipment; dish machine, trayline, food slicers, vegetable cutters, beverage machines and knives.
Demonstrates knowledge of production techniques; compliance to recipes, portion control, requisition and inventory system, documentation of leftovers, observes par levels for production, follows production sheets.
Demonstrates knowledge of proper food receiving techniques; foods received at proper temperatures, foods stored at proper temperatures, First In, First Out method of storage and utilization followed.
Demonstrates ability to follow proper cash handling procedures; cashier shortages and overages kept within standards, transactions made according to PLU diagrams, proper charge accounts for non cash meals followed.
Efficiently operates dish machine and all ware washing of patient trays. Operates pot washing area by using proper cleaning and sanitizing solutions.
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as directed.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with nursing, patients, dietitians, diet clerks, unit clerks, and other departmental personnel in processing diet orders, distributing and collecting menus, meal service, and promoting patient satisfaction and customer satisfaction.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school graduate or equivalent.
Six months food service experience preferred.
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge of portion control techniques.
Knowledge of departmental policies and procedures.
Ability to read menu selections, production sheets, and recipes.
Ability to perform fundamental arithmetic computation.
Ability to communicate verbally and in writing.
Ability to exercise judgement and tact.
Ability to manage stress in a highly visible service organization.
Ability to develop and maintain effective working relationship with co-workers and other departments.
Ability to measure food quantities.
Ability to distinguish color perception in response to identification of color coded labels and quality control of food items.
Must pass physical examination: drug-free; able to hear, able to see, able to speak, able to ambulate. Ability to lift, pull, push, reach, twist, stand, raise, and lower to accommodate foodservice demands on a continuous basis.
Subject to exposure to infectious diseases through dirty trays returned to the dishroom with infectious material (i.e., needles, bandages, etc.) present. Also exposure to infectious disease through entering infected patient's rooms, and handling infectious material on patient's trays.
Subject to dangerous pieces of equipment. Subject to extreme temperature changes, refrigerator and freezer temperatures. Subject to exposure of chemicals and cleaning supplies.
Who We Are
Delivering health, not just health care is our promise to our community. Be a part of an organization that makes a difference in a BIG way by impacting the lives of each other and the communities we serve.
From the clinical providers to the logistical support, everyone is delivering a semblance of care in our community through their role. As an organization that puts patients first, anchoring ourselves in Love and Excellence, this delivery of care and commitment of being excellent today and even better tomorrow make us all caregivers here at ChristianaCare.
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Director, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?