Site Supervisor - Cardiology Limestone Practice

Job Requisition #: JR59845

End Date: 12/30/2021

Location: Wilmington, Delaware

Position Type: Clerical/Administrative/Billing, Management/Executive

Shift: Day Shift, No Rotation

Apply Now

Cardiology Practice at ChristianaCare is looking for a Supervisor to oversee and manage the staff and oversee the daily operations of the Specialty Heart and Vascular Practices, ensuring that patients and providers needs are met guided by our core values of serving together with excellence and love


  • Direct oversight and supervision of the daily operations of the office. This includes phone calls, scheduling appointments, provider and staff schedules
  •      Monitors and maintains the completion of the daily batch log sheets and sends payments to finance.
  • Participates in Site Supervisor meetings
  • Responsible for ongoing orientation of new employees
  • Ensures that patients are provided a satisfying customer service experience when calling or are the office
  • Maintain and adjusts employee schedule to meet the demands of office.
  • Evaluates performance and makes recommendations for merit increases, promotions, or disciplinary action. 
  • Maintains staff time sheets and departmental records
  • Implements special projects to the office staff including training, process development and creation of knowledge-based information
  • Maintains Joint Commission Compliance
  • Audits charts randomly to make sure proper documentation is being used. 
  • Ensures that messages are documented and calls are routed appropriately. 
  • Audits messages and registrations fields in EMR for completeness and accuracy.
  • Takes patient complaint calls and resolve patient concerns or elevates as necessary.
  • Creates and conducts team training for customer service skills, telephone techniques, and EMR training
  • Looks for ways to improve processes and create efficiencies
  • Performs assigned work safely, adhering to established departmental safety rules and practices
  • Reports to the Practice Supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitor
  • Travel as necessary to other offices
  • Maintain budgetary knowledge
  • Supply ordering
  • Ensure MA's provide adequate support to the providers
  • Perform other related duties as required.


Associate Degree in Health Care related field preferred. 

Two to Five years supervisory experience in a healthcare setting preferred

An equivalent combination of education and experience may be substituted.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

Delaware Photo
Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

Apply Now