Social Work/Care Management Assistant - Wilmington - M-F, 8a-4:30p; wknd & holiday rotation

Job Requisition #: JR71110

End Date: 2/24/2024

Location: Wilmington, Delaware

Position Type: Clerical/Administrative/Billing

Shift: Day Shift, No Rotation

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To support case managers (CM) and social workers (SW) in assisting patients and their families to recognize and utilize internal and external resources to resolve social, emotional, and environmental needs by verifying benefits, obtaining insurance authorizations, calling in referrals and orders to vendors and accurately entering data into clinical information systems.


  • Provides clerical support to the department
  • Produces standardized reports, as requested, in a timely and accurate fashion
  • Maintains accurate, up-to-date documentation in the departmental records
  • Sets priorities and demonstrates strong sense of urgency
  • Creates, organizes, and maintains departmental files and forms
  • Appropriately schedules meetings taking into consideration the subject, urgency, and time needed
  • Prioritizes and arranges details of patient/family conferences/meetings for department members
  • Performs audit activities under the supervision of the Managers of Case Management
  • Meets with case managers (CM) and social workers (SW) on assigned units each morning at assigned time to discuss discharge planning needs of patients on the unit and status of yesterday's outstanding discharge planning activities
  • Contacts referral agencies to make post discharge arrangements for patients
  • Makes follow up appointments for patients as requested by case managers
  • Notifies CM and/or SW and patient/family of arranged appointments and documents appointments in Cerner
  • Assists CM or SW by offering choice of post-acute providers
  • Notifies designated facilities of need for admission and verifies bed availability
  • Updates facilities of patient's discharge condition and final discharge plans
  • Prints/copies sections of the chart to fax or send to accepting agencies/facilities to promote continuation of patient's treatment plan
  • Arranges transportation as directed by the Case Manager
  • Demonstrates knowledge of discharge planning resources available in the area
  • Documents discharge planning activities in the electronic health record or other location as per department policy or process
  • Communicates with CM and SW regarding the discharge planning status of all patients
  • Collaborates with interdisciplinary care team to discuss patient's discharge plan and needs with the patient/ family or patient representative/care team. 
  • Collaborates with CM and SW to obtain choices for post-acute services and document choices per CM policy in Cerner
  • Collaborates with CM and SW to confirm actual and projected discharge date with patient and family/patient representative and verify transportation is arranged
  • Ensures authorization is obtained for post-discharge services, if required, or follow up with facility/payer daily if authorization is not obtained within 24 hours
  • Collaborate with CM and SW to contact referral agencies to make post discharge arrangements for patients including verification of bed availability
  • Update CM and SW on status of assigned discharge planning tasks throughout the day and before leaving for the day
  • Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.


  • High School diploma or equivalent required.
  • Bachelor degree in social work or related field/behavioral sciences preferred.
  • Three years of experience in a support role in care management will be considered equivalent to an associate degree in social work or related field/behavioral sciences preferred.
  • Home health care and/ or managed care experience preferred.
  • An equivalent combination of education and experience may be substituted.


The ability to multitask and work in a high paced work environment.

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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