End Date: 2/22/2024
Location: Wilmington, Delaware
Position Type: Case Management/Social Worker
Shift: Day Shift, No Rotation
To assist patients and families to identify social, emotional, and environmental needs and to connect them with available resources/ services through the provision of a full spectrum of discharge planning and social work services.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Works with the patient, family, and other members of the team to formulate a care plan that provides the client services in the appropriate setting. Gathers and assesses information regarding the client's physical needs, mental status, support system, financial resources, and available community and governmental resources. Employs assessment skills to develop a comprehensive case management plan that will address the needs identified.
Determines specific objectives, goals, and measures that are designed to meet the client's needs that have been identified through assessment. The plan will be action- oriented and time-specific including collaboration with
community services. Maintains contact with the client's support services and insurance to ensure the most cost-effective plan of care is being carried out and appropriate service providers are being utilized.
Provides information about resources and options available in the community and coordinates service delivery.
Interprets patient/family needs and provides information concerning the availability and limitations of resources.
Educates and addresses concerns with service delivery including service gaps and access issues. Implements care management plan through service referral and coordination activities. The Social Worker always assures that the patient is given the choice regarding agencies and services.
As part of the care management plan development process, collaborates with other healthcare and community service professionals.
Screens high-risk patients and consults with community and healthcare agencies regarding potential care planning problems identified as a result of this process. Interviews and assesses referred and high-risk patients to determine the need and desire for social work services.
Provides information based on current knowledge, to provide psychosocial support and assist the client in coping with their healthcare issues to improve their overall health care management.
Provides specific information on how to communicate with physicians and other healthcare staff to better utilize medical resources and increase understanding of the disease process.
The Social Worker will organize, secure, integrate and modify the resources necessary to meet the goals stated in the care plan. The Social Worker will monitor patient care
across the continuum through follow-up with clients, families, and community/ healthcare services.
Educates the client and their support system regarding various symptoms and consequences related to specific diseases, conditions and needs. This information will also include specifics regarding methods of professional intervention and description of the process of social work intervention in a medical setting and with Social Determinants of Health.
Represents the client by intervening, negotiating and promoting their concerns. Problems requiring advocacy may include individual and class inequities or inadequate and non-existent healthcare and/or community resources, i.e., insurance benefits, housing, etc.
Functions as consultant/advisor to program administration, utilization review, public and private insurance programs when care planning or resource issues occur. Keeps administration informed of changes in community, state, and federal policies that impact available resources.
Maintains pertinent and timely documentation in client's medical records and departmental records.
Accurately maintains required departmental statistical data.
Collects and maintains specific information required for performance improvement indicators and research projects as required.
Performs client evaluations and histories. Provides psychosocial support through individual or family counseling, as needs dictate. Continuously reviews service area for needs and opportunities.
Represents ChristianaCare, when requested, through participation on committees, court hearings, referrals to community agencies, etc.
Attends regularly scheduled staff meetings, i.e., team, divisional, or center-wide as required.
Participates in professional activities to support social work services after having at least one year of service. May elect to participate in a departmental or program committee.
Supports the departmental educational and staff development initiatives. May elect to supervise undergraduate students enrolled in an accredited school of social work. As a field work supervisor, is responsible to Field Instructor/Liaison from the school of social work for evaluating student's performance and teaches the basics of medical social work and available community resources. Attends regularly scheduled departmental in-service presentations regarding new resources and clinical techniques.
Demonstrates skills and knowledge necessary to provide care appropriate to neonatal, pediatric, adolescent, adult, and geriatric patients, including knowledge of growth and development, the ability to obtain and interpret information to identify patient needs, and to provide the care needed.
Performs assigned work safely, adhering to established departmental safety rules and practices. Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Must have minimum licensed bachelor's degree (LBSW) in social work from a college or university accredited by the Council of Social Work Education.
Must be eligible for licensure in Delaware, Maryland, New Jersey, and Pennsylvania
One year of social work experience required.
Case Management Certification through the Commission for Case Management (CCM) or obtained within 18 months of eligibility.
Experience in assessing, developing, implementing, monitoring, and evaluating options and services to meet an individual's human service needs.
This is an onsite position in the emergency department with flexible hours.
Some evening hours and weekends required.
Community visits as needed
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Director, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?
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