Supply Chain Systems Support Analyst

Job Requisition #: JR59277

End Date: 12/15/2021

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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PRIMARY FUNCTION:

The Supply Chain Systems Analyst is responsible for supporting the SCM software application functions, data sources, user access and permissions, testing, integrations, reporting and analytics.  The support includes, but is not limited to, working with Supply Chain leadership to identify requirements and develop effective solutions to meet these requirements following standard implementation testing and deployment guidelines. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

  • Supports SCM software applications, data, user access and permissions, testing, integrations, reporting and analytics

  • Gathers data, conducts research and analysis, performs risk assessments, documents potential fixes, enhancements and/or solutions in support of SCM operations, process improvements and priorities

  • Presents fixes, enhancements or solutions to departmental leadership when applicable to determine agreement on path forward

  • Collaborates with SCM leadership on project prioritization

  • Collaborates with other departments like IT, SST and Service Line Managers to implement fixes, enhancements, integrations, solutions and projects in support of SCM operations and priorities

  • Develops comprehensive project plans to be shared with departmental leadership, partner departments and project team members

  • Creates project work plans including well defined timelines and milestones and ensures key project milestones are met on time

  • Implements agreed upon enhancements and solutions following standard project implementation guidelines, testing and deployment standards

  • Provides regular status updates on open issues, requests and projects Develops, distributes and communicates documentation of all fixes, enhancements and solutions. Documentation to include initial problem, detail of fixes, enhancements, processes and/or solutions which include any system configuration, testing, access permissions, reporting, analysis and ongoing support responsibilities

  • Maintains reference data, configures user security and permissions, configures business processes and other tasks related to SCM and corresponding software and databases

  • Provides technical, project and release management support for software upgrades, projects, business opportunities, and proposals

  • Serves as the primary configuration and administration expert for SCM functionality

  • Coordinates and participates in the execution of user acceptance testing for fixes, enhancements and upgrades

  • Actively seeks out system and process improvements to increase performance and productivity and reduce expenses

  • Develops and implements new techniques of data mining, analysis and presentation for continuous process improvements

  • Performs and reports analyses and summary statistics as applicable metrics and presents reports to management for use in decision making and strategic planning

  • Leads and/or participates in project teams to implement new software solutions or processes

  • Trains users on new data, software, tasks, processes, reporting and analysis

  • Learns and applies business, technical and software knowledge while sharing with department users

  • Maintains effective and service-oriented relationships with departmental and organizational level caregivers

  • Performs assigned work safely, adhering to established departmental safety rules and practices;  reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.

  • Performs other related duties as required.

EDUCATION AND EXPERIENCE REQUIREMENTS:

  • Bachelor's degree or equivalent required

  • 7-10 years' proven experience in Supply Chain Management and Supply Chain Data Analysis and support of SCM software, databases, reporting and processes

  • An equivalent combination of education and experience may be substituted

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

  • Knowledge of the full spectrum of Supply Chain operations and best practices

  • Knowledge of data flows, data transfers and standard and customizable tools for effective data analysis from multiple complex systems

  • Ability to thoroughly analyze complex problems and present available options for resolving in manner that technical and non-technical staff can understand

  • Excellent organization skills and attention to detail

  • Effective oral and written communication skills

  • Effective presentation skills desired

  • Ability to partner with SCM team members in implementing overall strategy initiatives and post implementation support

  • Performs a variety of complicated tasks

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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