System Analyst II - LMS

Job Requisition #: JR60391

End Date: 6/30/2022

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.

The Learning Technologies System Analyst II works within the learning technologies team to ensure the successful operation technologies to drive optimum learning efficiency, effectiveness, and compliance for Christiana Care.



User Management

  • Responsible for granting and removing system privileges, audience management, and merging profiles

Learning Administration

  • Responsible for working with Instructional Designers to support the development and testing of eLearning Modules to be delivered through the LMS
  • Responsible for communicating changes and system updates for supported technologies to affected users and key stakeholders

System Administration  

    Learning Technology Support Program

    • Tier III Helpdesk Support
    • Creates and/update Job Aids and Quick Reference Guides for End-Users
    • Provides supports and mentorship to Tier II Helpdesk Support


    • Bachelor's degree in Educational Technology, Information Technology, Information Systems, Education, Curriculum Development.
    • 3-5 years of equivalent experience in the field of business administration, informational technology, education, training & development, or healthcare.
    • 3-5 years' experience with Learning Management & Learning Content Management Systems
    • Helpdesk or end-user technical support preferred
    • Proficiency in eLearning, mobile learning, and educational software
    • A combination of education and experience may be substituted


    • Excellent interpersonal, customer service, and public relations.
    • Ability to function as an active team member.
    • Excellent oral, written, and listening communication skills, tact and diplomacy required.
    • Strong organizational and time management skills with ability to handle complex multi-task projects independently.
    • Demonstrates expertise in required computer skills relevant to diverse project demands.
    • Strong attention to detail including ability to edit documents and enter data with a high degree of accuracy.
    • Ability to develop training aids and instructional materials
    • Learning Management Systems
    • Works with minimal supervisionAbility to organize and manage time effectively as demonstrated by the ability to manage multiple project
    • Working knowledge of SCORM and/or AICC preferred

    Christiana Care Offers:

    • Robust benefit package including full medical, dental and vision
    • 403(b) with a company match
    • Generous paid time off
    • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


    EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

    UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

    Why do WE offer careers full of possibilities?

    For the Love of Health.

    Inclusion & Diversity

    At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

    Why do we embrace inclusion and diversity? For the Love of Health.

    Our Values

    We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


    ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

    At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

    Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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    Our Region

    A Great Place To Live

    Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

    Why Delaware? Why Maryland?

    We Serve Together

    For the Love of Health

    Apply Now