Systems Analyst

Job Requisition #: JR64941

End Date: 1/9/2023

Location: New Castle, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

Primary function:

Analyze, design, and implement projects, solutions and quality and safety improvements in Cerner Millennium PowerChart in a rapidly expanding, development partner environment. Support health system requests for new orders, tasks, documentation changes, workflow improvements, and virtual technology. Perform analysis, testing, and troubleshooting for PowerChart solutions with upgrades and software changes. Understanding and troubleshooting of mpages, dynamic documentation, Dragon, and system interfaces is a plus. Provide daytime and off hours troubleshooting and on-call support. Possess solid skills with Cerner Millennium configuration tools and an understanding of healthcare system operations is desired. Experience supporting other EMR applications will be considered.

Essential duties:

- Define problems, analyze implications, recommend creative solutions, and implement changes in a dynamic team environment.

- Evaluate, design, code, test, and implement custom or vendor supplied systems software to effectively respond to the business and clinical requirements.

- Participate in design and process changes regarding the Electronic Medical Record.

- Design applications and workflows demonstrating best practice configuration to meet business and functional requirements.

- Analyze and resolve complex issues that impact the Electronic Medical Record following service level agreement timeline.

- Provide application support and participate in on-call rotation.

- Develop and coordinate comprehensive test plans.

- Document all work per IT standards and process including following industry standard change control and communications processes.

- Assist and coordinate in the documentation of systems policies and procedures as well as training materials.

- Work effectively on project teams and meet deadlines in accordance to project manager's expectations.

- Proactively remain well-informed of Cerner PowerChart development, upgrades and solution advancements through ucern and user communities.

Knowledge/skills & abilities:

- Practical experience with project delivery and systems development life cycles.

- Excellent verbal communications and customer-relations skills.

- Demonstrated ability to relate technology to the customer so they are comfortable with using it and perceive value in the service provided.

- Excellent written skills and experience with documentation of issues and resolutions.

- Ability to forge strong working partnerships within Information Technology.

- Ability to communicate and present information effectively in both oral and written form with all levels of hospital personnel and all patient groups.

- Ability to relate cooperatively and constructively with co-workers, clinical and medical staff and interdisciplinary teams.

- Ability to analyze and resolve complex application systems problems and provide resolutions/recommendations.

- Ability to prioritize many tasks, show excellent judgment and work independently.

- Strong organizational and administrative skills, attention to detail and the ability to follow through.

- Experience with Microsoft Office suite of applications including word-processing, spreadsheet and presentation software.

THE IDEAL CANDIDATE: The ideal candidate for this position would have a bachelor's or master's degree in information systems, healthcare or business administration or related healthcare field. They would have experience with acute clinical workflows and knowledge of Cerner Millennium applications. Experience with Cerner Millennium build tools is a plus.

ChristianaCare Offers:

  • Full Medical, Dental, Vision, Life Insurance, etc.

  • Two retirement planning offerings, including 403(b) with company contributions

  • Generous paid time off with annual roll-over and opportunities to cash out

  • 12 week paid parental leave

  • Tuition assistance

  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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