Systems Analyst

Job Requisition #: JR63756

End Date: 8/1/2022

Location: Wilmington, Delaware

Position Type: IT & Technical Operations, Professional

Shift: Day Shift, No Rotation

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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of "America's Best Hospitals" by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

Primary Function:

We are currently seeking a Full-Time Telehealth Systems Analyst (TSA) who will support the Center for Virtual Health's efforts to grow and expand a centralized telehealth program which meaningfully engages with patients and consumers virtually to improve their health outcomes. The TSA will be a crucial member of the Center for Virtual Health, leading all aspects of the technical integration and development of several simultaneous telehealth products.

Principal Duties and Responsibilities:

  • Develop core workflow technical components using both internal and vendor-managed systems such as Cerner, Twistle, Sales Force, etc.
  • Maintain key marketing and communication infrastructure such as SharePoint sites, Zoom meetings, etc.
  • Define technical and business components within application lifecycles - these include identifying risks, technical limitations, and opportunities of each project.
  • Assist in the planning phase of projects and assist in researching the current landscape state and establishes business and technical requirements for each project.
  • Log, monitor, document and resolve application software problems, issues, risks either directly or with the assistance of others (e.g., Infrastructure staff, other application staff, the vendor, etc.).
  • Evaluate documented resolutions and analyze root cause trends for ways to prevent repeated future problems.
  • Develops test plans, oversees the testing efforts, and evaluates if the development meets pre-determined requirements.
  • Creates clear process flow diagrams to explain complex technology interactions (flowcharts, block diagrams, etc.)

Education and Experience Requirements:

  • Bachelor's Degree required (Master's preferred) - B.A. / B.S., Management Information Systems, computer science or other engineering discipline preferred.
  • At least five (5) years of analyst experience.
  • Experience working as a healthcare systems analyst preferred and telehealth experience a plus.
  • Experience evaluating and implementing new technology solutions.

Christianacare Offers:

  • Collaborative and team focused environment
  • Full Medical, Dental, Vision, Life Insurance, etc.
  • 403(b) with company match!
  • Generous paid time off
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.


UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.

Benefits

ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?
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We Serve Together

For the Love of Health

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