Systems Analyst

Job Requisition #: JR65976

End Date: 2/27/2023

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

The Systems Analyst works within a team to implement, maintain, and support information systems to meet the business or technical needs of the organization. This includes working with key stakeholders in solving operation problems through analyzing workflows, gathering requirements, defining alternatives, recommending a solution, and implementing the solution. 


  • Responsible for the support, configuration, upgrade, maintenance, and implementation of multiple existing business and clinical applications within the Christiana Care Health System.
  • Responsible for the support, configuration, upgrade, maintenance and implementation of new business and clinical applications within the Christiana Care Health System.
  • Understanding assigned applications and utilizing knowledge of business area(s) applications to identify opportunities to improve application and/or process(es).
  • Using applications tool sets configures applications based on system designs and business requirements.
  • Works with the customers, cross-functional internal IT team, and vendors to troubleshoot application issues to resolution.
  • Will participate in 24/7 on-call rotation as part of a team supporting various applications.
  • Responsible for engaging in the evaluation and testing of new technologies with an emphasis on
  • interoperability, configuration, and business needs.
  • Develop and document system design specifics in a "Solution-in-Detail" to assure understanding and to gain agreement by the user of specific system inputs, outputs, and costs.
  • Develop, lead, and execute on various business analysis, workflow documentation and requirement gathering efforts.
  • Define and coordinate the execute of testing procedures and develop test cases\scripts for various applications upgrades or implementations.
  • Responsible for Integration mapping and testing of data integrations between various applications.
  • Ensure system changes follow change management procedures and protocols.
  • Provide documentation of all processes and training as needed.
  • Manage the set-up and configuration of systems.


  • Minimum of 4 years of experience in Information Technology.
  • Healthcare IT experience is preferred but not required.
  • Applications experience in either application support or implementation role of third-party applications is preferred but not required.
  • BA/BS in Computer Science or related field is preferable. Equivalent combination of experience, education and training will be considered.


  • Ability to clearly define a problem, recommend creative solutions implement changes, and document solutions in a dynamic team environment.
  • Demonstrated ability to relate technology to the customer so that they are comfortable with using it and perceive value in the service provided.
  • Experienced in documenting current and future business requirements and workflows.
  • Experienced in developing, documenting, and executing test scripts preferred.
  • Experience performing system and data analysis and technical tasks in medium to complex projects.
  • Understanding of and ability to troubleshoot interfaces and\or SQL experiences are a plus but not required.
  • Up-to-date knowledge of computers, networks, and other information technology tools.
  • Demonstrated familiarity in the operations and management of windows-based servers (i.e. specific to troubleshooting, and applications) is required.
  • Knowledge of basic hardware configurations, web applications, mobile Applications, database management tools, and query language.
  • Ability to troubleshoot, identify the root cause and solve challenging technical problems while at all times trying to reduce impact on the customer.
  • Ability to interact with all levels of healthcare personnel including IT management staff, Healthcare system staff, clinicians Healthcare leadership, etc. via written and/or verbal means.
  • Ability to manage multiple priorities, assess and adjust quickly to changing priorities.
  • Working knowledge of administrative systems and software applications including MS Office Suite, MS Project, and MS Visio.

ChristianaCare Offers:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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