Systems Analyst - Lab

Job Requisition #: JR55944

End Date: 4/24/2021

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Primary Function:

The Systems Analyst is responsible for providing technical production support and system administration to ensure optimum system performance and resolution of technical issues that impact the utilization of applications/systems throughout the enterprise specific to Laboratory Information Systems. The Systems Analyst provides technical expertise in defining, developing, implementing, testing and supporting solutions for business/clinical applications at Christiana Care related to Laboratory Information Systems.

The position will be responsible for maintaining computer systems in support of the Laboratory, Blood Bank, Anatomic Pathology, Point of Care Testing  and Outreach areas, as well as the areas that will be supported by the clinical application team.

Principal Duties & Responsibilities:

  • Application support for multiple software applications, identifying and resolving application issues effectively and in a timely manner.

  • HL7 Interface design and documentation (Cloverleaf).

  • Instrument interface design and documentation with a variety laboratory instruments and analyzers.

  • Analyzes computing needs in the department and configures current applications or develops new applications to support them.

  • Incorporates feedback from the appropriate departmental personnel as applications are configured or developed.

  • Seeks input from other Christiana Care technical resources and/or vendor input to resolve application issues when appropriate.

  • Develops expertise in the applications used in the supported departments.

  • Becomes knowledgeable regarding the departmental work processes and the overall IT environment.

  • Uses this knowledge to ensure that systems operation contributes to optimization of work processes and patient care.

  • Participates in an "on call" rotation, responding to support calls in a timely manner

  • Provides input into or may lead the development of milestones, deliverables, project plans and timelines to assure that technical tasks/aspects are addressed.

  • Participates in the preparation and execution of test plans and test scripts, including reiterations as necessary.

  • Ensures that results are documented, and feedback is provided to responsible parties.

  • Ensures that the application is adequately tested, and all high priority issues are resolved or worked around in a satisfactory manner before the system begins production operations.

  • Creates and maintains thorough electronic documentation regarding software applications and technical environment.

  • Support the key software systems used by the Christiana Care Laboratory: SoftLIS Suite, AccuChek, iStat, Remisol, Sysmex WAM/CellaVision, Haemonetics TEG, Haemonetics BloodTrack, OrthoVision, Cepheid GeneXpert, Telcor, VoiceBrook.

Education & Experience Requirements:

  • Bachelor's degree in Computer Science, Business Administration, Science or closely related discipline, or commensurate academic & work experience.

  • Experience in a hospital or healthcare environment is desirable.

  • Experience with HL7

  • Experience in a Cerner PowerChart/PathNet and/or Soft Computer environment is desirable.

  • Experience supporting a Laboratory system in a hospital or a healthcare environment is desirable.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located on the I-95 corridor between Philadelphia and Washington, D.C., our location provides easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

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We Serve Together

For the Love of Health

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