End Date: 3/1/2024
Location: New Castle, Delaware
Position Type: IT & Technical Operations
Shift: Day Shift, No Rotation
Become a member of a high-paced and rewarding healthcare IT team supporting the enterprise Electronic Health Records System (Cerner Millennium/EHR) for Christiana Care Health System. As a member of the System Managed Services Team (SMST) specializing in the front and back-end support aspects of the application, you will specialize in supporting the application and implementing new products in our EHR environment. You will work closely with internal teams and the vendor to implement changes in a controlled manner and maximizing availability at all times. The SMST is exposed to all technical components of the nth tier Millennium Application Suite and is responsible for providing the most stable robust environment for all hospital EHR system customers.
Ensure maximum availability and seamless integration of Cerner Millennium and 3rd party applications with the CCHS clinical desktop and server infrastructure. Work with Cerner Consulting teams to ensure proper implementation and support structures are in place. This person ensures PowerChart is functional with Imprivata single-sign-on and MFA authentication methods as well as managing other integration points in the Millennium system. Experience troubleshooting Citrix, CareAware components, and Millennium solutions is key to success for this position. Technical proficiency with multiple aspects of desktop computing and excellent communication and organizational skills are a must for the candidate. Implementing new technology and participating on project implementation teams is also a key function of this position.
Skills Required for this position
High proficiency in Microsoft Operating Systems and MS Office productivity tools
Experience supporting applications running on Citrix and virtual servers
Excellent problem-solving skills
Thorough working knowledge of DNS and networking concepts.
Develop and modify system diagrams and thorough documentation for solutions implemented
Energetic approach to problem solving, desire to reverse engineer computing solutions, and willing to expand knowledge to all aspects of support for the Cerner Millennium System
Participate in the on-call duties in a weekly rotation once every 4 weeks.
Ability to plan, organize and engage others to execute changes to the Cerner Millennium System
Communicate and collaborate with highly skilled IT personnel on immediate and IT teams across the organization
At least 5 years Healthcare IT experience
Primary Duties of this position
Support the Christiana Care general clinical workstation workflows to meet the requirements of our providers and nursing staff.
Troubleshoot access issues, application performance, individual components that make up the wider system.
Provide operational on-call support for the System Managed Services Team
Plan, manage and implement production changes using best practices
Assist others on the team collaboratively to solve complex issues.
Work with vendor and coordinating small initiatives to implement changes/improvements in the system.
Participate as a member of a larger project team to implement new solutions to the Cerner Millennium environment.
Act as a consultant for integrations of 3rd party products into the Cerner Millennium environment.
Stay ahead of rapidly evolving technologies and interface the various system components to produce effective and efficient solutions.
Provide 2nd and 3rd level technical support duties.
Skills desired but not required for this position
Prior experience with Cerner Applications suite, including CareAware
Basic understanding of Cerner Millennium package management, installation, and implementation.
Knowledge of Unix, Unix shell scripting, and the VI editor
Basic knowledge of ANSI SQL
Familiarity with ITIL best practices.
Knowledge of and appreciation for computer security best practices
Full Medical, Dental, Vision, Life Insurance, etc.
Two retirement planning offerings, including 403(b) with company contributions
Generous paid time off with annual roll-over and opportunities to cash out
12 week paid parental leave
Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!
EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
“Both as a patient and a caregiver, I have witnessed our core values of love and excellence firsthand.”
“I am so proud to be a part of ChristianaCare due to its emphasis on our core values of Love and Excellence.”
Director, Employee Health
“What started out as a temporary assignment has taken me on a career journey as a Medical Assistant to my current role as a Social Worker.”
“During our COVID-19 response I witnessed each of us coming together, not only as individual teams, but as an organization.”
Administrative Services Coordinator
“For me, ChristianaCare is a place of personal growth.”
Conference Support AV/IT Analyst
“I have been with ChristianaCare for 9 years. Through these 9 years, I have really been able to grow my career and apply my talents within the company.”
Director, Practice Operations
“ChristianaCare is deeply committed to professional development. As we seek new knowledge and continuously improve through feedback, we support our case managers through the achievement of professional certification in case management.”
Vice President, CareVio
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Why do WE offer careers full of possibilities?
At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.
Why do we embrace inclusion and diversity? For the Love of Health.
We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.
ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.
At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.
Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.
Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!Why Delaware? Why Maryland?
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