Transfer Center Representative

Job Requisition #: JR70855

End Date: 3/1/2024

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing, Technician (Clinical)

Shift: Day Shift, Rotation Day/Morning

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Transfer Center Representative/Dispatch Communications

Christiana Care Health System is currently seeking a Transfer Center Representative to provide professional, efficient communications via radio, telephone and pagers to physicians and transport staff. The Transfer Center Representative assists physicians within and outside CCHS in the unplanned, unscheduled, emergent transfer and placement of their patients. We seek experienced EMTs for this position as the ideal candidate


  • Join an elite team!
  • Career growth and opportunities.
  • Robust benefits package to include generous tuition reimbursement.

Principle Duties and Responsibilities:

Coordinating the acceptance, transfer and transport of primarily unplanned, unscheduled , emergent requests into and out of the healthcare system.

Together with the bed coordinators, admissions personnel, physicians and hospital staff, ensures the safe and timely transfer of patients.

Directs phone calls to the appropriate referring and receiving physicians for acceptance and a plan of care.

Communicates with AirCom for the dispatching of LifeNet 6-1 and 6-4 for interfacility and scene responses.

Dispatches the appropriate level of ambulance service needed to care for the patient.

Communicates to referring, receiving physicians and nursing staff an ETA of the transport unit.

Provides patient care updates to relevant parties when needed.

Obtains insurance and patient identification information and forwards to the appropriate personnel.

Completes computerized intake form and data base on all requests and completed transfers.

Communicates with Center Dispatch and Public Safety the ETA of incoming transport aircraft.

Logs campus emergency information that involves the use of CareNet services for patient care and transport.

Notifies the appropriate leadership of issues or concerns in a timely manner.

Communicates in a clear and professional manner to all those requesting services.

Coordinates ambulance and aircraft communications by contacting crew members via phone or text messages.

Monitors transport activities, and travel times of aircraft and ambulance services.

Notifies appropriate departments and personnel if there are safety concerns or issues with route of travel or communication delays.

Education and Experience:

  • High School graduate or its equivalent.
  • Three years' experience providing patient care in an emergency setting (EMT or patient care tech) or as a 911 dispatch operator.
  • Strong knowledge of medical terminology.
  • Computer skills to include Word, and Excel.
  • Professional communication via phone, text and possible 911 radio systems

EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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