Transplant Financial Coordinator - Renal Transplant Program

Job Requisition #: JR59122

End Date: 12/30/2021

Location: Newark, Delaware

Position Type: Clerical/Administrative/Billing, Clinical (non-nursing)

Shift: Day Shift, No Rotation

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ChristianaCare Renal Transplant Program is looking for a Transplant Financial Coordinator to join its team.

The Transplant Financial Coordinator, in collaboration with the social worker is an advocate on behalf of patients and families and is responsible for obtaining detailed patient insurance benefit and related financial information for all aspects of the transplant process, including but not limited to, the evaluation, inpatient transplant surgery, prescription drugs and follow-up outpatient visits as well as living donors in all phases of care..  The Transplant Financial Coordinator together with other appropriate interdisciplinary team members is also responsible for ensuring appropriate authorizations are obtained and documentation is prepared to allow for appropriate billing for all charges.


  • Functions as the primary resource for patients that have questions related to insurance coverage and related financial matters for the transplant program.
  • Advocates for patients and family members and acts as a liaison with insurance companies to assist in obtaining insurance information.
  • Advocates for patients and family members and acts as a liaison with End Stage Renal Disease (ESRD) providers and Network 4 to assist in obtaining Medicare coverage.  Identifies and facilitates the submission of required documentation to Social Security and ESRD Network 4 for appropriate patients.
  • Researches and documents all insurance plans and confirm patients benefit eligibility, including patient liabilities, clauses, riders and secondary payors.
  • Resolves any discrepancies by contacting appropriate patients, family members, employers, etc. as required.
  • Assists and advises patients and family members in locating resources and/or assistance programs for which uninsured/underinsured patients may be eligible.
  • Provides information to the appropriate billing specialist to ensure accurate billing for current and future services.
  • Reviews and interprets insurance group pre-certification requirements.  Ensures proper pre-authorizations have been obtained.  Completes any necessary on-line operations for specific payors to complete the pre-certification process.  As necessary communicates data to utilization management to continue medical review process.
  • Coordinates the ongoing pre-certification and approval process with insurance case managers and assist case managers with discharge planning in order to coordinate the most appropriate level of care for patients.
  • Obtains referral from patients Primary Care Physician prior to admission for managed care plans when applicable.
  • Handles all transplant related insurance questions and when necessary obtains information from various sources including but not limited to clinics, physicians, patients, attorneys, employers, payors and other outside agencies.
  • Maintains up to date records on a daily, weekly and monthly basis of all accounts pending verification reviews, utilizing transplant database lists and take appropriate action to resolve accounts. 
  • Maintains accurate departmental statistical data as required by local, state and federal regulatory agencies.
  • Represents CCHS to external agencies on issues involving transplant admissions, financial policies and procedures.
  • Completes notification and evaluation results form for commercial on-line systems in a timely manner to assure payment.
  • Facilitates resolution of patient billing issues related to transplant.
  • Ensures the accuracy of evaluation and donor charges provided to finance for the cost reporting purposes.
  • In conjunction with the social worker and pharmacist acts as a liaison with pharmaceutical companies regarding patient prescription drug coverage and coordinates applications for coverage on the patients behalf as necessary.
  • Performs assigned work safely, adhering to established departmental safety rules and practices.  Reports to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
  • Performs other related duties as required.

WORK HOURS : Monday to Friday (8:30am to 5pm)


  • Minimum of a high school diploma or equivalent.  Associate degree in business or healthcare field with course work in accounting, business and/or health care administration preferred. 
  • Extensive knowledge and comprehension of insurance standards and regulations required. 
  • Managed care experience and related experience with third party payor processes related to inpatient, outpatient and physician billing and specialized documentation requirements relating to transplant coverage a plus.

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EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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