UX/UI Analyst

Job Requisition #: JR62290

End Date: 6/30/2022

Location: Wilmington, Delaware

Position Type: IT & Technical Operations

Shift: Day Shift, No Rotation

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Are you interested in shaping the future of healthcare and providing exceptional health experiences to our community? The Health & Technology Innovation Center at ChristianaCare is looking for an experienced UX/UI Analyst to join their award-winning team of designers, developers, and user experience experts. The UX/UI Analyst will focus on understanding the users' needs, implementing human-centered design best practices, ensuring adherence to accessibility guidelines, and providing positive experiences that our users value. Join the ChristianaCare family for endless personal and professional growth opportunities while collaborating alongside our development and clinical experts to create innovative solutions that positively impact our community's health and well-being.

Principle Duties and Responsibilities

  • Lead and coordinate customer initiatives, manage project timelines, and develop business strategies
  • Conduct human-centered design research, develop test plans, and convert observations into actionable and meaningful insights
  • Support and facilitate design thinking activities, agile development methodologies, and discovery workshops
  • Maintain the Innovation Center's application portfolio, perform market research, and provide recommendations to improve usability and accessibility
  • Manage backlog enhancements, monitor deliverables, and assist with prototypes
  • Understand and document customer needs, requirements, and technical specifications
  • Provide first level support for the Innovation Center and act as the liaison between the team and IT Support Analysts
  • Represent the Innovation Center during tours, presentations, and other events
  • Work independently and collaboratively with key stakeholders and manage and communicate priorities and tasks
  • Performs assigned work and other related duties as required

Education and Experience Requirements

  • Bachelor's degree in Business Administration, Design, Human Factors, Entrepreneurship, or equivalent experience
  • 3 - 5 years working in project management, agile development frameworks, and systems analysis
  • Experience with human-centered design, user experience best practices, and design thinking methodologies
  • Experience with creating test strategies, procedures, and facilitation
  • Excellent time management, communication, and organizational skills
  • Ability to manage and coordinate multiple competing priorities and projects
  • Experience in troubleshooting infrastructure, software, and customer challenges
  • Experience with Microsoft and Adobe applications
  • Aptitude for learning quickly and possess strong attention to detail
  • Excellent written and verbal communication skills

ChristianaCare Offers:

  • Full Medical, Dental, Vision, Life Insurance, etc.
  • Two retirement planning offerings, including 403(b) with company contributions
  • Generous paid time off with annual roll-over and opportunities to cash out
  • 12 week paid parental leave
  • Tuition assistance
  • Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more!


EEO Statement: Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

UPDATE: ChristianaCare is committed to prioritizing the health and safety of our patients and caregivers. As we continue to meet the needs of our caregivers and our community through the COVID-19 pandemic, our commitment to health and safety requires that we take new steps to ensure a safe environment for medical care for our patients and a workplace that avoids preventable harm for our caregivers. For this reason, vaccination for COVID-19 is required for all caregivers at ChristianaCare and is considered a safety standard that is job-related and consistent with business necessity for all caregivers.

Why do WE offer careers full of possibilities?

For the Love of Health.

Inclusion & Diversity

At ChristianaCare, we’re committed to treating everyone with dignity and respect. We believe in a safe, inclusive work environment that fosters collaboration between caregivers from all walks of life. We know that each unique viewpoint is vital in delivering high-quality, safe patient care to everyone who walks through our doors. Our policies, benefits, hiring practices, employee resource groups, and corporate citizenship demonstrate our commitment to inclusion and diversity throughout our system.

Why do we embrace inclusion and diversity? For the Love of Health.

Our Values

We serve together in Love and Excellence. Our unique values, Love and Excellence are bold and powerful, and they are the reason why working for ChristianaCare is special. The behaviors associated with our values guide how caregivers interact with everyone they work with and make for an exceptional work experience. We believe that when you lead with Love, Excellence is inevitable.


ChristianaCare’s comprehensive total rewards package is one of the most competitive in the region. We are proud to offer excellent benefits that reflect the organization’s commitment to being exceptional today and even better tomorrow.

At ChristianaCare, we provide access to high-quality and affordable benefits designed to meet our caregivers where they are. You can tailor your benefits to meet your needs now and adjust them as your priorities change.

Take advantage of ChristianaCare’s wide-ranging benefit offerings from supporting optimal health through medical, prescription, dental and vision coverage to valuable wellness and work/life programs, which include paid parental leave, coverage for infertility and assisted reproductive technologies, an employer-funded short-term disability program, and more.

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Our Region

A Great Place To Live

Our region offers a diversity of cultures, lifestyles, sports and entertainment events, housing options and educational opportunities. Located between Philadelphia and Washington, D.C., our locations provide easy access to two international airports, employment opportunities in a tri-state area, and proximity to some of the nation's top universities and colleges, as well as beaches in MD, DE and NJ!

Why Delaware? Why Maryland?

We Serve Together

For the Love of Health

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